Guest Satisfaction Champion

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

Job Overview:We are committed to delivering world-class hospitality experiences at Mandarin Oriental Hotel Group Limited. As a Guest Relations Executive, you will play a vital role in ensuring that our guests feel valued and cared for during their stay.Promote a culture of warmth and welcome, establishing meaningful connections with our guests from the...

Shangri-La Hotels and Resorts seeks a seasoned professional to lead our Front Office team in delivering exceptional guest experiences. As Guest Experience Manager, you will champion a hosting mindset, fostering guest satisfaction and loyalty.Job Summary:Anticipate and exceed guest expectations by engaging with them to create personalized experiences.Train...

Add expected salary to your profile for insights.Job ResponsibilitiesProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting...

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters....

Manager, Excellence – Customer Experience & Quality Assurance (Hospitality Operations)The Customer Excellence Manager will report to the Associate Director of Excellence – Customer Experience & Quality Assurance, supporting and overseeing operational quality assurance and customer experience initiatives across business units globally. The role is...

Senior Account Manager Job DescriptionIn this senior-level position, you will be responsible for leading our efforts in customer success and account growth through strategic relationship management and collaboration with internal stakeholders.Key AccountabilitiesDevelop Strategic Plans: Collaborate with customers to develop strategic plans that drive...

This role is focused on driving customer success and growth by serving as a key point of contact for inquiries and issues.Key ResponsibilitiesCustomer Support: Provide timely and effective solutions to customer inquiries and issues, collaborating with the support team to resolve technical problems when necessary.Journey Improvement: Continuously evaluate and...

About the Role:The Four Seasons Hotel Kuala Lumpur is seeking a highly skilled Security Officer to provide a safe and secure environment for employees and guests. As a champion of the Golden Rule, you will be responsible for establishing, promoting, and maintaining the hotel's security and property protection.In this role, you will participate in the...

Role OverviewThe Customer Sales Executive is a key position within the Shangri-La Group, responsible for handling guest inquiries and processing bookings. This role requires strong communication and customer service skills to provide seamless experiences for our guests.Main Responsibilities:Manage guest reservations efficiently via phone, email, and online...

About UsAt Hyatt Centric City Centre Kuala Lumpur, we're dedicated to providing exceptional hospitality experiences that leave a lasting impression. Our team is passionate about delivering world-class service and creating unforgettable moments for our guests.As the Outlet Manager, you will be responsible for leading the efficient operation of the department...

Key Responsibilities:Lead the development of customer-centric initiatives to enhance the end-to-end journey experience for Lazada's buyers.Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.Collaborate with cross-functional stakeholders to ideate solutions that drive business growth and...

The Shangri-La Hotels and Resorts' Guest Experience Manager is accountable for leading the Front Office team in delivering superior guest experiences. This involves developing and implementing strategies to enhance guest satisfaction and loyalty.About the Team:We are seeking a dynamic and experienced leader to join our team.A collaborative and inclusive work...

About the TeamThe Duty Manager will join a dynamic team of professionals who are passionate about delivering exceptional guest service and driving business results.Key ResponsibilitiesLead the front office team in providing exceptional guest service, ensuring prompt response to guest complaints, and soliciting feedback to drive continuous improvement in...

Job OverviewAs a Duty Manager, you will be responsible for overseeing the night audit function, preparing daily financial reports, and developing plans to increase occupancy and ADR through walk-ins and upselling at the front desk.About the RoleLead the front office team in providing exceptional guest service, ensuring prompt response to guest complaints,...

Key ResponsibilitiesOversee Night Audit Function: Ensure accurate and timely completion of night audits, preparing daily financial reports for management review.Develop Occupancy Strategies: Implement plans to increase occupancy and Average Daily Rate (ADR) through effective walk-in management and upselling at the front desk.Collaborate with Senior...

Job Responsibilities:We are seeking a Guest Relations Executive to join our team at Mandarin Oriental Hotel Group Limited. As a key member of our hotel's operations, you will be responsible for ensuring that our guests have an exceptional experience during their stay.Meet and greet guests upon arrival, providing a warm welcome and setting the tone for their...

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

In this critical support role, you will assist the Outlet Manager in achieving business objectives by coordinating various activities such as inventory management, employee scheduling, and guest satisfaction surveys. To succeed in this position, you must possess strong analytical and problem-solving skills, along with effective communication and...

If you're looking for a career with our Inclusive Collection, please click here to view job postings.SummaryYou will be responsible for overseeing all front desk operations ensuring exceptional guest and resident experiences. This role includes managing the front office team, handling resident inquiries, complaints and special requests efficiently,...