Hotel Service Manager
3 days ago
Job Responsibilities:
We are seeking a Guest Relations Executive to join our team at Mandarin Oriental Hotel Group Limited. As a key member of our hotel's operations, you will be responsible for ensuring that our guests have an exceptional experience during their stay.
- Meet and greet guests upon arrival, providing a warm welcome and setting the tone for their stay.
- Maintain accurate guest history databases, identifying preferences and tailoring services to meet individual needs.
- Collaborate with colleagues to ensure seamless delivery of quality services, adhering to the highest standards of hospitality.
- Implement IMS policies and procedures, promoting operational excellence and compliance throughout the hotel.
- Monitor OTPs, addressing any issues promptly and effectively.
- Identify areas for improvement, suggesting innovative solutions to enhance guest satisfaction and loyalty.
Key Accountabilities:
- Ensure effective communication among teams, fostering a culture of collaboration and teamwork.
- Conduct Lobby Duty during peak hours, providing exceptional service and creating memorable experiences for our guests.
- Verify VIP room preparations, guaranteeing a smooth check-in process and exceeding guest expectations.
- Promote repeat business by personalizing services and responding to guest requests in a timely and courteous manner.
Requirements:
- Demonstrated expertise in hospitality operations, with a focus on delivering exceptional guest experiences.
- Proven ability to maintain accurate records and databases, ensuring seamless information sharing across teams.
- Excellent communication and interpersonal skills, with the capacity to build strong relationships with colleagues and guests alike.
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