Hotel Service Director
4 days ago
The Hotel Service Director plays a pivotal role in creating a memorable dining experience for our guests at Mandarin Oriental Hotel Group Limited. As a Hotel Service Director, you will oversee the daily operations of the restaurant, ensuring that our service standards are consistently met.
Primary Responsibilities:- Lead the supervision of daily restaurant operations, upholding the highest standards of service excellence.
- Showcase exceptional customer relationship skills to resolve guest complaints efficiently and effectively.
- Coordinate and supervise shifts to guarantee seamless execution of our service standards.
- Evaluate colleague performance and provide actionable feedback to foster growth and improvement.
- Design and implement initiatives to boost our restaurant's image and enhance its reputation.
- Partner with colleagues to identify opportunities for cost reduction and implement waste-reducing measures.
- Nurture relationships with local community members and promote our brand through community engagement and word-of-mouth promotions.
- Develop targeted marketing strategies to expand our customer base and increase brand visibility.
- Deliver in-depth training on customer service fundamentals and best practices to new and existing colleagues.
- Establish and enforce policies and protocols to maintain efficient future restaurant operations.
- Collaborate with the IMS team to ensure successful implementation of our Integrated Management System (IMS) policy and procedures.
- Stay abreast of IMS system developments and requirements.
- Act promptly on Operational Threats and Protocols (OTPs).
- Explore opportunities for growth and development through CPAR or colleague suggestions.
- Guarantee compliance with all applicable laws and regulations.
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Hotel Sales Director
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SUNWAY PUTRA HOTEL SDN. BHD. Full timeAbout the OpportunitySUNWAY PUTRA HOTEL SDN. BHD. is seeking a Hotel Sales Director to join our dynamic team and drive sales and revenue growth.This is a unique opportunity for an experienced professional to leverage their skills and expertise to drive business success in the hospitality industry.Develop and execute comprehensive sales strategies to drive...
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Hotel Service Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Limited Full timeJob Responsibilities:We are seeking a Guest Relations Executive to join our team at Mandarin Oriental Hotel Group Limited. As a key member of our hotel's operations, you will be responsible for ensuring that our guests have an exceptional experience during their stay.Meet and greet guests upon arrival, providing a warm welcome and setting the tone for their...
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Group Director of Food
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ormond Hotel Group Full timeGroup Director of Food & Beverage – Ormond Hotel GroupOrmond Hotel Group is a fast-growing hospitality company with a portfolio of 2,500 rooms across Malaysia, the UK, and Japan, with another 1,000 rooms in development and plans to expand further in the region. Our diverse portfolio includes premium economy, boutique luxury, and lifestyle hotel brands,...
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Group Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ormond Hotel Group Full timeGroup Director , Sales & Marketing – Ormond Hotel GroupOrmond Hotel Group is a fast-growing hospitality company with a portfolio of 2,500 rooms across Malaysia, the UK and Japan with another 1,000 rooms in development and plans to further develop the regional footprint.Following the acquisition of a significant stake in the ASEANA Hotel Group, a...
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Food and Beverage Director for Hyatt Hotels
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full timeJob DescriptionWe are seeking an experienced Food and Beverage Director to lead the operations of our hotel. In this role, you will be responsible for developing and implementing strategies to drive revenue growth, enhancing guest experience, and promoting the hotel as a premier destination.You will oversee the operation of all hotel food and beverage...
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Director of Business Development
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Berjaya Times Square Hotel, Kuala Lumpur, Malaysia Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Berjaya Times Square Hotel, Kuala Lumpur, MalaysiaDirector of Business Development & MarketingCompany DescriptionBerjaya Times Square Hotel is ideally situated in the heart of Kuala Lumpur's entertainment hub and shopping districts. Located next to Berjaya Times...
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Director of Growth Initiatives
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Kuala Lumpur, Kuala Lumpur, Malaysia Berjaya Times Square Hotel, Kuala Lumpur, Malaysia Full timeAbout UsBerjaya Times Square Hotel is a 5-Star Convention Hotel located in the heart of Kuala Lumpur's entertainment hub and shopping districts.Our MissionWe strive to provide exceptional service and create unforgettable experiences for our guests.The RoleWe are looking for a talented Director of Business Development to join our team and contribute to our...
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Director of Business Development
7 days ago
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Director of Business Growth
4 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Berjaya Times Square Hotel, Kuala Lumpur, Malaysia Full timeJob DescriptionWe are seeking a highly motivated Director of Business Development to join our team at Berjaya Times Square Hotel.The ideal candidate will be responsible for identifying and acquiring new business opportunities, developing strategic business plans, generating leads, and negotiating contracts.The role includes managing key accounts, ensuring...
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Hotel Service Leader
4 days ago
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Hotel Department Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Limited Full timeAssistant Guest Services Center Manager - TelecommunicationsJR-00903Information TechnologyFull timePermanentThis position requires a highly organized individual who can manage multiple tasks simultaneously. The successful candidate will be responsible for overseeing the day-to-day activities of the Guest Services Centre Department, ensuring seamless...
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Director of Corporate Advancement
7 days ago
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Guest Service Agent
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia PREMIERE HOTEL KLANG Full timeResponsibilities:Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guestsCheck guests in, issue room keys, provide information on hotel services and room locationEnsure required identification is taken from guests at check-in in line with local legislative requirementsAnswer phones in a...
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Restaurant Operations Director
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full timeAt Hyatt Centric City Centre Kuala Lumpur, we pride ourselves on delivering exceptional guest experiences and outstanding culinary offerings.About Our TeamWe are passionate about creating memorable moments for our guests, and we're looking for talented professionals to join our team.As a key member of our Food and Beverage team, you will play a vital role in...
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Luxury Hotel Service Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Group Full timeAt Hyatt, we're committed to delivering exceptional guest experiences. As a Housekeeping Attendant - Public Areas, you'll play a vital role in maintaining the cleanliness and comfort of our public areas.About the RoleThis position involves conducting thorough cleaning duties in assigned public areas, ensuring they meet our high standards of cleanliness and...
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Hotel Services Coordinator
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Group Full timeAre you a motivated and organized individual who is passionate about delivering exceptional service? Do you have a background in hospitality management and experience in leading a team? If so, we would love to hear from you! We are currently seeking a Housekeeping Assistant Manager/Manager/Lead Host to join our team at Hyatt House Kuala Lumpur Mont...
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Restaurant Director
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full timeJob DescriptionAs Director of F&B Operations at Hyatt Centric City Centre Kuala Lumpur, you will play a crucial role in shaping the hotel's F&B strategy and driving operational excellence.You will evaluate market trends, develop marketing campaigns, and promote the hotel as a top destination for business and social gatherings.With a strong focus on customer...
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Hotel Sales and Marketing Leader
4 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Berjaya Times Square Hotel, Kuala Lumpur, Malaysia Full timeAbout the RoleThis is a full-time on-site role for a Director of Business Development, located in WP. Kuala Lumpur.The Director of Business Development will be responsible for managing Weddings, Business Events, and MICE (Meetings, Incentives, Conferences, and Exhibitions).The ideal candidate should have experience in Room and Banquet Sales, Business...
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Hotel Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full timeIf you're looking for a career with our Inclusive Collection, please click here to view job postings.SummaryCome and join us in our journey as We Care for People So They Can Be Their Best We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.Hyatt Place Kuala Lumpur, Bukit Jalil - is the first Hyatt...
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Director of Food and Beverages
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full timeWe are a global hospitality company committed to caring for people so they can be their best.About Our CompanyWe operate a portfolio of hotels around the world, each offering unique experiences and amenities that cater to diverse needs and preferences.As a key member of our Food and Beverage team, you will have the opportunity to work with a talented group...