Luxury Hotel Service Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Group Full time

At Hyatt, we're committed to delivering exceptional guest experiences. As a Housekeeping Attendant - Public Areas, you'll play a vital role in maintaining the cleanliness and comfort of our public areas.

About the Role

This position involves conducting thorough cleaning duties in assigned public areas, ensuring they meet our high standards of cleanliness and guest satisfaction. You'll also provide excellent customer service to hotel guests, responding promptly to their needs and exceeding their expectations.

Key Responsibilities
  • Conduct daily cleaning duties in assigned public areas, including floors, furniture, and fixtures.
  • Maintain a clean and organized work environment, adhering to health and safety protocols.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues promptly.
  • Collaborate with colleagues to ensure seamless execution of housekeeping tasks and maintain a positive working atmosphere.
Requirements
  • Malaysian citizenship or permanent residency is required due to work permit restrictions.
  • A relevant diploma or professional certification in hospitality/hotel management is preferred.
  • Previous experience as a Housekeeping Attendant in luxury hotels is an asset, but fresh graduates are encouraged to apply.
  • Familiarity with cleaning techniques, sanitation standards, and safety procedures is essential.
  • Excellent interpersonal, time-management, and organizational skills, along with attention to detail, are necessary for success in this role.


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