Hotel Operations Manager
5 days ago
As a key member of the Hyatt Hotels Corporation team, you will play a vital role in ensuring seamless front desk operations and delivering exceptional guest experiences.
About This RoleThis leadership position involves overseeing the entire front office operation, managing the front desk team, and handling resident inquiries, complaints, and special requests efficiently. The manager coordinates with housekeeping and maintenance teams to maintain high service standards. Additionally, they oversee administrative tasks such as staff training and compliance with hotel policies.
Main Responsibilities- Manage the front desk team to provide excellent guest service.
- Coordinate with housekeeping and maintenance to ensure smooth check-in and check-out processes.
- Address resident concerns and uphold Hyatt's brand standards.
- Oversee administrative tasks, including budgeting and staff training.
- Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 2-3 years' experience in a similar role with an international 5-star chain hotel and preferably with experience in luxury residences.
- Excellent leadership, communication, interpersonal, and guest service skills.
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