Front Office Operations Leader

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Hotels and Resorts Full time

The Shangri-La Hotels and Resorts' Guest Experience Manager is accountable for leading the Front Office team in delivering superior guest experiences. This involves developing and implementing strategies to enhance guest satisfaction and loyalty.

About the Team:

  • We are seeking a dynamic and experienced leader to join our team.
  • A collaborative and inclusive work environment.
  • Ongoing training and development opportunities.

Key Requirements:

  • Leadership experience in a customer-facing role.
  • Strong communication, interpersonal, and problem-solving skills.
  • Dedication to delivering exceptional guest experiences.


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