Front Desk Operations Supervisor

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Le Meridien Dania Beach at Fort Lauderdale Airport Full time

About the Assistant Front Office Manager Role

This role is responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis. The successful candidate will have a proven track record of leading high-performing teams and ensuring exceptional customer service.

About You

  • You have a strong background in hotel operations, preferably in a front office or similar role.
  • You possess excellent communication and interpersonal skills, with the ability to work effectively with colleagues at all levels.

About the Job

  • Sets a positive example for guest relations and displays outstanding hospitality skills.
  • Provides feedback to employees based on observation of service behaviors.
  • Empowers employees to provide excellent customer service.
  • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
  • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Key Responsibilities

  • Supports management of front desk team by utilizing strong leadership and communication skills to lead, influence, and encourage others.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees, ensuring they understand their roles and responsibilities.
  • Ensures employee recognition is taking place on all shifts.
  • Establishes and maintains open, collaborative relationships with employees.

About Our Team

We are a dynamic and inclusive team that values diversity, equity, and inclusion. We believe in creating a positive and respectful work environment that fosters collaboration, creativity, and innovation.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The opportunity to work with a talented and diverse team.


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