Front Desk Ambassador for Traders Hotel

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Group Full time
Role Overview

We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Traders Hotel by Shangri-La.

Key Responsibilities:
  • Deliver exceptional customer service, ensuring all interactions with guests are handled professionally and with care, adhering to hotel policies and procedures.
  • Perform check-in and check-out efficiently, guaranteeing guests' satisfaction and maximizing revenue opportunities.
  • Maintain an active presence at the front desk, supervising service associates to ensure seamless guest experiences.
Requirements:
  • Degree in Tourism, Hospitality, or Hotel Management.
  • Fluency in English and Malay, with excellent communication skills.
  • Familiarity with hotel property management systems (PMS) such as OPERA is advantageous.
  • Minimum 1 year of experience as a guest service personnel in a service industry.
  • Pleasant, effective social skills and versatility.
  • Willingness to work varied shifts.
  • Encouragement for fresh graduates to apply.
  • Citizenship of Malaysia or Permanent Residency is required due to work permit restrictions.
About Us

Located at the heart of Kuala Lumpur's city center, Traders Hotel by Shangri-La offers a thoughtfully designed environment for focused productivity and relaxation. Our hotel prides itself on providing Asian hospitality that exceeds expectations.



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