Front Desk Ambassador for Traders Hotel
1 week ago
We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Traders Hotel by Shangri-La.
Key Responsibilities:- Deliver exceptional customer service, ensuring all interactions with guests are handled professionally and with care, adhering to hotel policies and procedures.
- Perform check-in and check-out efficiently, guaranteeing guests' satisfaction and maximizing revenue opportunities.
- Maintain an active presence at the front desk, supervising service associates to ensure seamless guest experiences.
- Degree in Tourism, Hospitality, or Hotel Management.
- Fluency in English and Malay, with excellent communication skills.
- Familiarity with hotel property management systems (PMS) such as OPERA is advantageous.
- Minimum 1 year of experience as a guest service personnel in a service industry.
- Pleasant, effective social skills and versatility.
- Willingness to work varied shifts.
- Encouragement for fresh graduates to apply.
- Citizenship of Malaysia or Permanent Residency is required due to work permit restrictions.
Located at the heart of Kuala Lumpur's city center, Traders Hotel by Shangri-La offers a thoughtfully designed environment for focused productivity and relaxation. Our hotel prides itself on providing Asian hospitality that exceeds expectations.
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