Customer Service Associate
6 days ago
DUTIES AND RESPONSIBILITIES:
- Understand customer enquiries and ensure they are answered or routed
through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and
escalated as required.
- Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management processes.
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner
following the client’s processes.
- Able to read, write, and speak fluently and spontaneously in both English and,
for native speakers, in their native language.
Qualifications:
- Bachelor’s degree in any field
live chats.
- Can work on a rotational shift and on a weekend.
- Knowledge in social media platforms.
**Salary**: RM5,000.00 per month
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Whatsapp Number
- Current salary
- Are you ok with our salary offer
- Are you a native Vietnamese resident of Malaysia
- How many years of customer service experience do you have in customer service in a BPO setup?
**Education**:
- Bachelor's (required)
**Language**:
- Vietnamese (required)
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