Online Customer Service

3 weeks ago


Kuala Lumpur, Malaysia MEXC Global Full time

Hey MEXC Global is looking for a Online Customer Service. If you wanna join the young and ambitious team, and be a part of a Global Exchange then you are exactly that specialist we are seeking

**Why us?**
- Competitive salary+bonuses
- Career growth
- Various benefits and support from the company
- Friendly team

**Responsibilities**:
1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
2. Timely feedback on the problems existing in the process, collect and sort out problems;
3. Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
5. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
6. Able to adapt to shift work. / Able to adapt to long night shift work.

**Job requirements**:
1. Good logical thinking ability, able to judge the real needs of users;
2. Proficiency in Chinese and English is a must;
3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
4. Effectively adjust communication methods and styles according to different objects;
5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
6. Required crypto exchange experience

**Salary**: From RM4,500.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)



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