Ecommerce Manager

7 months ago


Kuala Lumpur, Malaysia Harumio Full time

Position Overview:
The E-commerce Manager will oversee the digital and operational aspects of our e-commerce platform. This includes managing customer interactions, social media, product uploads, and website design, while collaborating with and leading a team.

Key Responsibilities:
1. Website Public Image:

- Lead and manage customer service (CS) and Discord channels.
- Monitor and liaise with Customer Support staff regarding performance.
- Oversee product uploads and brand image.

2. Social Media Campaign Management:

- Monitor customer sentiment and guide social media postings.
- Direct, manage, and monitor social media campaigns, both paid and organic.
- Liaise with Key Opinion Leaders (KoL) and coordinate campaigns.

3. Product Planning:

- Lead product launching, planning, and product placement on the website.

**Requirements**:

- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum of 1 year of experience in e-commerce or digital operations.
- Proficient in social media management and digital marketing.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- A good command of English as all communication is in English.

Preferred Qualifications:

- Experience with e-commerce platforms such as Shopify or Shopee.
- Knowledge of customer service tools and CRM systems.
- Ability to work independently and remotely.
- Fluency in Korean or Chinese is a plus.

**Salary**:

- Competitive salary based on experience and qualifications, ranging from MYR 4,000 to MYR 5,000 per month.

**Benefits**:

- Work from home position.
- Monday to Friday work week.
- Annual leave and public holidays.
- Annual medical claims.

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Application Question(s):

- Briefly introduce yourself and your experience in relevant fields. Please answer in English and in 2 - 3 paragraphs. Thank you.

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- E-commerce: 1 year (preferred)


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