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Claims Recovery Associate
4 weeks ago
**Primary Details**
Time Type: Full time
Worker Type: Employee
This role is responsible for accomplishing various administrative tasks in support of the recovery claims teams. Likewise, they are responsible for fulfilling specific steps in the entire end to end recovery claims process.
**Primary Responsibilities**
- Ensure compliance with QBE policies, procedures and relevant legislations and regulations
- Ensure compliance within delegated authority limits
- Maintain effective communication with customers & colleagues
- Process recovery claims payments for valid invoices and within authority limits
- Settle recovery claims wherein invoices are already available
- Journal payments into claims
- Make contact with another party for recovery claims
- Identify recovery opportunities on claims
- Provide information and feedback on recovery claims activity and developing trends to underwriters/risk assessors/claim handlers to enable appropriate actions to be carried out
- Ensure all required recovery documents are complete before hand-off by the claim handler te
**Required Education**
- Bachelor's Degree or equivalent combination of education and work experience
**Required Experience**
- NA
**Preferred Competencies/Skills**
- Customer service skills
- Proficiency in MS tools
- Analytical and negotiation skills
- Excellent verbal and written communication skills (English)
- Preferably with Case Management Skills
**Preferred Knowledge**
- Preferred Basic Knowledge of Insurance
- Basic Knowledge of Customer Service
**QBE Cultural DNA**
- Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
- We are customer-focused
- We are technical experts
- We are inclusive
- We are fast-paced
- We are courageous
- We are accountable
- We are a team
**US Only - Disclaimer**
- To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
**Global Disclaimer**
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Application Close Date: 28/03/2024 11:59 PM
How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job ID 321107
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