Customer Support Executive

2 weeks ago

Kuala Lumpur, Malaysia London Stock Exchange Group Full time

**What we do**

LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain.

With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world's financial ecosystem and enable the sustainable growth and stability of our customers and their communities.

Together, our five business divisions - **Data and Analytics, FTSE Russell, Risk Intelligence,** **Capital Markets** and **Post Trade** - offer customers seamless access to global financial markets, across the trading lifecycle.

LSEG is headquartered in London and has a major presence throughout Europe, the Americas, Asia Pacific and emerging markets.

**Role Summary**

**Major Areas of Accountability**:

- Diagnose and troubleshoot software issues.
- Conduct remote troubleshooting sessions as needed.
- Work closely with other local and overseas teams to provide exceeded and seamless customer experience.
- Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
- Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer's enquiry. This would include escalations to the Team Manager and other support, sales, technology or resolver groups as appropriate.
- Recognize and escalate recurring problems, inferior processes or outdated procedures.
- the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
- Strive to improve customer experience.

**Qualifications**
- Business level English and Cantonese language requirement.
- Good written and verbal communication skills (English & Cantonese) is mandatory.
- Professional experience in either the Financial Markets or in a Customer Service role.
- Financial Markets knowledge or aptitude for quick learning.
- Logical approach to problem solving and analytical thinking.
- Well developed analytical skills with the ability to problem solve and develop solutions.
- Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs
- Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adopting new techniques and technologies.
- A great team player, positive attitude towards work.
- Ability to learn and possess growth mindset.

This role is on blended work model, with 3 days working on the office and 2 days working remotely. Standard working hours is Monday - Friday, 9AM - 6PM. Employee may be required to work on some public holidays, following public holidays of countries they support, i.e. China, Taiwan, or Hong Kong.

Recent graduates are welcome to apply

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership **, **Excellence **and **Change **underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Job ID R0089196

  • Customer Support Professional

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT SUPPORT SERVICES MALAYSIA SDN. BHD. Full time

    Company OverviewSWIFT SUPPORT SERVICES MALAYSIA SDN. BHD. is a global member-owned cooperative and the world's leading provider of secure financial messaging services.We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis, and...

  • Operations Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...

  • Operations Executive

    3 weeks ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...

  • Customer Support Operations Lead

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT SUPPORT SERVICES MALAYSIA SDN. BHD. Full time

    Job DescriptionWe are seeking an experienced customer support professional to join our team. The successful candidate will have a strong background in financial services and be able to interface effectively with both internal and external customers.Your primary responsibility will be to validate and process joining requests accurately and efficiently. You...

  • Global Customer Support Engineer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT SUPPORT SERVICES MALAYSIA SDN. BHD. Full time

    About the RoleThis role involves assisting customers worldwide with solving their Swift operational challenges on a daily basis.The ideal candidate will be technically minded and willing to acquire an in-depth understanding of the entire Swift product suite used by our customers.Sharing knowledge and expertise with both customers and colleagues is crucial in...

  • On Boarding

    3 weeks ago

    Kuala Lumpur, Malaysia CXL Executive Full time

    **Position: On Boarding & Support Executive (Banking Department) - Immediate Hiring** **Location: Jalan Tun Razak** **Working Hours: Monday - Friday/9am-6pm** **Intake: Immediately** **Salary: RM 2,100 - RM 2,200** **Requirements**: - Required language(s): Bahasa Malaysia, English - At least 1 year(s) of working experience in the related field is required...

  • Operation Executive

    6 days ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...

  • Technical Support Officer

    13 hours ago

    Kuala Lumpur, Malaysia Cxl executive Full time

    **Job Details**: - Working Days : 5 days / 2 off days - Working hours : 24 hours rotational shift (3 shifts) - Location : Jalan Pantai Baharu, Kuala Lumpur - Salary : Min RM 2000 + OT + Shift Allowance & Phone Allowance - Contract : 12 months (renewable) - Monitor, Execute and Implement first level support for the network and service restoration through...

  • Customer Support Executive

    2 weeks ago

    Kuala Lumpur, Malaysia AIME HEALTHCARE SDN. BHD. Full time

    Customer Support executive job description **Responsibilities**: - Answering customer questions to learn about their problem - Provide help and solution to customer issue - Ability to understand customer situation and have ability to asking question to get better idea on the situation - Ability to provide clear solution to the customer - Maintain positive...

  • Customer Service

    3 weeks ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...

  • Customer Support Executive

    3 weeks ago

    Kuala Lumpur, Malaysia Tradingpost Group Full time

    **Responsibilities**: Work From Home: Customer Support - Use the moderation tool, to check all incoming private advertisements for fraud and simple edits. - Using the moderation tool, to check all leads for fraud and duplications, etc. - Using the moderation tool, check all Commercial advertisements for contact information and mask them. - Make validation...

  • Executive, Journify Customer Support

    3 days ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Executive Ops & Customer Support - Journify **Reports To**: - Manager Operations & Customer Support **Role Purpose**: - Responsible to assist Senior Executive of JCS to do investigation, analysis, data management and reporting. Expected to provide excellent customer service & experience by delivering accurate and timely response to...

  • Customer Support Executive

    3 weeks ago

    Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

    **If you have the following, then we want you! (MUST HAVE)** **1) **Stable employment with more than 2 years of duration in each employment (Not a job hopper!). **2) **Full proficiency in English (to support global market) **3) **Interested in Forex industry **Industry: Forex Broker** **Location: Kuala Lumpur (Work from home until further...

  • Js Customer Support Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Pasona Malaysia Full time

    **Job ID** **21545** **Position Title** - JS Customer Support Executive **Industry** - Computer/Information Technology - As the first point of contact of group company products for customers, receive customer inquiries such as the product operation, and troubleshooting requests. - As the first line support for network service including overseas locations,...

  • Customer Care Executive

    2 weeks ago

    Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    **Immediate Hiring - Customer Care Executive** Position : Customer Care Executive Location : Masjid Jamek, Kuala Lumpur Working Hours : Monday - Sunday (24 Rotational Shift) Intake : Immediate Hiring Salary : RM2500 - RM3000 **Job Requirements**: - Must posses at least Degree any related field - Required languange - Training will be provided - 6 days...

  • Customer Support

    3 weeks ago

    Kuala Lumpur, Malaysia PRACBIZ SDN. BHD. Full time

    **Responsibilities**: - Provide professional assistance to our customers to get the best use of our products and services as well as smooth operations. - Respond to and resolve customer enquiries including clarifying customer complaints, proposing and explaining solutions, expedite correction and following up to ensure resolution and customer...

  • Executive, Journify Customer Support

    3 days ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Manager Operations & Customer Support **Role Purpose**: - Responsible to assist Senior Executive of JCS to do investigation, analysis, data management and reporting. Expected to provide excellent customer service & experience by delivering accurate and timely response to feedback request/escalated cases. Where possible to proactively...

  • Customer Support

    7 days ago

    Kuala Lumpur, Malaysia Hayat Technologies Sdn Bhd Full time

    The Customer Support Executive in HAYAT Technologies Sdn Bhd plays a crucial role in providing (SELANGKAH). This individual will serve as the primary point of contact for customer inquiries, complaints, and technical support requests. The Customer Support Executive will be responsible for delivering exceptional customer service, troubleshooting technical...

  • Telemarketing Executive

    4 weeks ago

    Kuala Lumpur, Malaysia PROACTIVE CUSTOMER SOLUTIONS Full time

    JOB RESPONSIBILITIES - Cold Call client using a given phone directory and explain important information to clients and present their benefits - Answer incoming calls from prospective customers - Ask pertinent questions to understand the customer's requirements - Invite customer for FOC health check at our "One Hub Health Screening Center" - Deal with...

  • Customer Service Executive Islamic

    3 weeks ago

    Kuala Lumpur, Malaysia CXL Executive Full time

    **Customer Service Executive - Islamic Bank** **(24/7 Immediate Hiring)** - **24/7 Rotational Shift (A Must)**: - **Feb/March 2021 Intake**: - **IMMEDIATE HIRING**: - **Degree Holder only (Fresh graduate with good communication/ related experience )**: - **Shift Rotation: ( 7am - 4pm/9am-6pm/1pm-10pm/10pm-7am)**: - **Working Days: Monday -Sunday (5 days...