Technical Helpdesk Specialist

5 months ago

Malaysia TDCX Full time

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards
What is your mission?

Provide stakeholders and internal user support for system admin task.

Monitor and report system related abnormalities, defects, bugs, and all trends.

Filter through queries which require a System Administrator's support or redirect task to relevant departments.

Serve as Principal SME to others seeking to utilise the Systems within your portfolio.

Share processes and conduct basic user trainings, if requires.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?

Preferable with 2 years of working experience in the related field is ideal for this position.

Ability to prioritize and multitask efficiently.

Excellent problem-solving, analytical, management and communication skills, with the ability to absorb technical concepts and effectively communicate them to a non-technical audience.

Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?

**TDCX (NYSE**: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

  • Technical Helpdesk Associate

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Technical Helpdesk Associate (SHD) **Skills**:Technical Helpdesk Associate (SHD) - Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools - Use appropriate troubleshooting techniques by using the relevant FAQ‘s and...

  • Technical Helpdesk Associate Japanese Speaking

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Technical Helpdesk Associate - Japanese speaaking **Skills**:Technical Helpdesk Associate - Japanese speaaking - Provide desktop support for users - Troubleshoot and resolve - Escalate and coordinate with other IT departments as required - Japanese to English and vice versa translation - Any other work assigned by the Supervisor -...

  • Atm Technical Support Agent

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Technical Helpdesk Associate - Japanese speaaking **Skills**:Technical Helpdesk Associate - Japanese speaaking **Required - Technical skills** - Basic technical knowledge of PC and OS. - Basic technical knowledge of the installation of SW and device driver. - Basic technical knowledge of adjusting mechanical machines, such as...

  • Commercial Technical Specialist

    3 weeks ago

    Malaysia Refine Group Full time

    Seeking a Commercial Technical Specialist to bridge technical expertise with commercial strategies for steel sheet piling and foundation solutions. This role involves providing technical insights, ensuring correct product applications, and aligning with the company's commercial objectives. Key responsibilities include technical support, product application...

  • IT Service Delivery Specialist

    5 months ago

    Malaysia Insulet Corporation Full time

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...

  • Shared Helpdesk in Malaysia at Cyberjaya

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: desktop,Network Engineer,system Engineer,Japanese speaking Customer support **Skills**:desktop,Network Engineer,system Engineer,Japanese speaking Customer support - Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available...

  • Technical Support Specialist

    3 weeks ago

    Malaysia XR Full time

    We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have experience in software testing and correction, as well as strong knowledge of Linux/UNIX systems, JSON and XML syntax, and RESTful API. They will also possess excellent communication skills and be able to work effectively in a team environment. The...

  • Technical Sales Support Specialist

    5 months ago

    Malaysia GENO Management Full time

    Position : Technical Sales Support Specialist Salary : Up to RM 5,000 (Exclude Allowances) Location : Desa Aman Puri, Kepong Working Days / Time : 8.30am - 5.30pm / Mon - Fri **Job Scope** - This role requires to use the technical expertise to better connect with the customer by working along with the sales team. It also requires to liaison with the R&D...

  • Technical Support Specialist

    4 weeks ago

    Malaysia XR Full time

    Key member of the Technical Support team responsible for receiving and processing files to meet quality specifications within Service Level Agreements (SLAs).Job DescriptionAs a key member of the Technical Support team, you will be responsible for receiving and processing files to meet quality specifications within Service Level Agreements (SLAs). This role...

  • Commercial Technical Specialist

    3 weeks ago

    Malaysia Refine Group Full time

    Seeking a Commercial Technical Specialist to bridge technical expertise with commercial strategies for steel sheet piling and foundation solutions, supporting sales and technical teams. The ideal candidate will have a strong background in foundation solutions, sheet piling, or steel construction industries, with a minimum of 5 years of experience in a...

  • Commercial Technical Specialist

    3 weeks ago

    Malaysia Refine Group Full time

    The Commercial Technical Specialist will play a critical role in bridging technical expertise with commercial strategies for steel sheet piling and foundation solutions . The role involves supporting the sales and technical teams by providing technical insights, ensuring the correct application of products in construction projects, and aligning with the...

  • Would You Like to Come Back to Malaysia? 【atm

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Technical Helpdesk Associate - Japanese speaaking **Skills**:Technical Helpdesk Associate - Japanese speaaking 【Number of hiring】 - 2 persons 【Job Description】 - Receiving the Service Requests from the customers, checking the details of the ATM issues. - Assigning ATM Field Engineers, negotiating with the local vender to...

  • Technical Engineer

    1 month ago

    Malaysia We Build IT . We Manage IT Full time

    Job Summary: Technical Support Specialist responsible for providing on-site and off-site technical assistance to customers, performing preventive maintenance, and handling project deployment. Job Responsibilities Schedule and perform on-site comprehensive preventive maintenance activities. Generate and upload preventive maintenance reports to...

  • Well Intervention Specialists

    5 months ago

    Malaysia Ably Resources Limited Full time

    Permanent Malaysia Posted 3 hours ago Well Intervention Specialists ** I am excited to offer a new position which is coming up with one of our industry leading clients in Malaysia who are looking to hire a Well Intervention Specialist to oversee a verity of upcoming projects both in Malaysia and internationally. The role would be to provide technical...

  • Data Migration Specialist

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Data Migration Specialist **Skills**:Data Migration Specialist **Responsibilities**: - Responsible for managing data migration and governance lifecycle activities for data objects while supporting MDM operation activities; - Maintains ownership of the specifications and relevant documentations related to extraction, enrichment,...

  • Technical Assistant

    5 months ago

    Malaysia Petroplan Full time

    KEY OBJECTIVES Assist Geologist and Geophysicist to maintain standard technical drawing, guided and monitor by senior staff. PRINCIPAL ACCOUNTABILITIES Draft and complete various scale of drawing using computer software. Preparing and plotting topography maps, seismic and well log. Produce, re-produce and update schematic diagrams within...

  • Technical Support Specialist

    4 weeks ago

    Malaysia XR Full time

    As a key member of the Technical Support team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination, within the SLA. Digital Media Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. Ability to understand varied and...

  • Executive Technical Support

    4 weeks ago

    Malaysia TIME's group Full time

    Seeking an Executive Technical Support specialist to manage customer inquiries and provide technical assistance in Tagalog and English. Executive Technical Support - Tagalog Language Support The role involves handling incoming calls, emails, and chat from customers regarding PCs, laptops, and electronic products and services. Support the contact centre...

  • Technical Consultant Specialist

    5 months ago

    Malaysia Itron Full time

    Greetings from Itron!! Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake, Washington, United States. Its products and services include technology solutions related to smart grid, smart gas and smart water that measure and analyze electricity, gas and water...

  • FRA Technical Accounting

    3 weeks ago

    Malaysia CTS Full time

    Job Title: Technical Accounting SpecialistJoin a dynamic team driving financial excellence in a rapidly growing organization.Main Responsibilities:Communicate and coordinate regional Technical Accounting matters across commercial organizations, partners, and external auditors.Provide Technical Accounting direction for the region, ensuring compliance with...