Customer Service Professional

DUTIES AND RESPONSIBILITIES: - Interact with customers via telephone to provide information and assistance - Professionally handle high volume of inquiries from customers - Achieve productivity standards and goals while maintaining the highest level of customer service - Able to resolve the calls within the agreed SLA (Service Level Agreement) - You will be...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

**Minimum Requirements**: - Relevant working **experience in contact center as customer services** is preferred or **fresh graduate**. - **Minimum Diploma Holder or higher is preferred, major in IT/Computer & Engineering ONLY.**: - Knowledge of customer service practices and principles - Excellent data entry and typing skills. - Superior listening, verbal,...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

Languages - Mandarin+B2 English Profile - Customer Service Location - KL Sentral Hours of Operation - Operation Hours 7am-8pm [5 days work per week] Min. Requirements - Minimum Diploma Holder major in IT/Computer or Engineering/Science Stream (Fresh Graduates or with experiences) Education - Diploma above **Minimum Requirements**: - Relevant working...

_**Come and join one of the top BPO company. **_ **Job Highlights**: - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by public transport general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - Exceeding...

**Starte Date - 8-May / 15-May / 22-May / 12-Jun** - Fresh Grads/ Diplomacan - work on a rotational shift - Degree/Diploma - Fresh graduate - SPM- 1 year CS experience - Languges - Mandarin Pay: RM3,500.00 - RM4,100.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Diploma/Advanced Diploma...

**JOB SCOPE**: - Usual inquries regarding air tickets, technical issues with the fligt, passenger support **REQUIREMENTS**: - At least 1 year Customer Service experience in BPO industry - Airline/Booking experience is a must **BENEFITS**: - Nearby to public transport - Professional development - KPI allowances **Job Types**: Full-time,...

Role : Customer Service Professional (Indonesian Speaker) Job Scope To answer inbound calls pertaining customer inquiries or complaint regards Prepaid Hotlink Services & to cross sell for example » to convince prepaid customer to upgrade their package to a postpaid plan. Malaysian, can speak Native Indo Salary Packages *Salary Basic RM2500 + RM500...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

We are seeking an exceptional team of Mandarin-speaking Customer Service Representatives to join our vibrant and rapidly growing organization. This is a rare opportunity to leverage your language skills and make a tangible difference in the lives of our valued distributors. **Responsibilities**: - Resolve inquiries promptly and efficiently, ensuring...

**Customer Service Logistic Support Centre** **-Traditional Mandarin+B2 English**) (Should speak/read/write traditional Chinese) and English B2 **Salary**: RM4,000.00 - RM4,200.00 per month Schedule: - Rotational shift Supplemental pay types: - Commission pay **Experience**: - Customer service: 1 year (preferred) **Language**: - Mandarin...

Job description Upstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and 2019. We are expanding our Customer Service team and hiring Immediately. We are currently looking to...

Job description Upstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and 2019. We are expanding our Customer Service team and hiring Immediately. We are currently looking to...

**ROLE**:Customer Service Executive Mandarin (+ Basic English) **LOCATION**: - KL Sentral **JOB SCOPE**: 职位类型：全职, 其他 薪资： RM3,000.00至RM4,000.00（每月 ） 工作语言: - 中文 (必填) - 流利英文 (必填)

**Role and Responsibilities**: - One-stop solution to the needs of corporate customers (including product APP use and console use) - Providing corporate customers with a full set of consulting and after-sales service. - Provide complete and accurate solutions and information for corporate customers, solve customer problems, and provide high-quality...

**Languages -** - Mandarin+B2 English - Cantonese+B2 English **Requirements - **At least 1 year experiences in Call Center or Customer Service **Edcuation - **SPM Above **Salary**: RM3,000.00 - RM4,200.00 per month **Experience**: - Customer service: 1 year (preferred) - Logistics Industry: 1 year (preferred) **Language**: - Cantonese (preferred) -...

**LOCATION**:KL Sentral **JOB SCOPE**: - Handle and assist customers’ general inquiries via chat support system. - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and...

Support and manage buyer/seller enquiries and escalations in a proper manner. We need an individual who is strong in decision making and has soft skills and competencies to manage our customers. **JOB SCOPE**: - Assist and resolve customers' inquiries with general concerns related to online shopping platform & e-commerce platform - Exceeding customer...

**Normal Working Hour Job: 9.00AM - 6.00PM** **Working Days: Monday - Saturday** **Off Days: 2 days (Sunday Fix Off Day & 1 day rotational Off Day)** **PERMANENT ROLE !!!** **DUTIES AND RESPONSIBILITIES**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build sustainable...