Mandarin-speaking Customer Service Representatives

2 months ago


Brickfields, Malaysia REGENERATION RESOURCES Full time

We are seeking an exceptional team of Mandarin-speaking Customer Service Representatives to join our vibrant and rapidly growing organization. This is a rare opportunity to leverage your language skills and make a tangible difference in the lives of our valued distributors.

**Responsibilities**:

- Resolve inquiries promptly and efficiently, ensuring customer satisfaction
- Build strong relationships with distributors, fostering trust and loyalty
- Identify and escalate complex issues to the appropriate channels
- Collect and analyze customer feedback to improve service delivery
- Maintain a thorough understanding of company policies, products, and services

**Qualifications**:

- Native or fluent Mandarin speaker with exceptional communication skills
- Proven track record in providing exceptional customer service
- Strong problem-solving abilities and a proactive approach to resolution
- High attention to detail and accuracy
- Ability to work independently and as part of a team
- Knowledge of the direct sales industry a plus

**Salary**: RM2,119.97 - RM3,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)



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