Jlpt N1/n2 Customer Service Specialist

7 months ago


Kuala Lumpur, Malaysia MEXC Global Full time

Competitive salary + bonuses
- Friendly team & Career growth
- Various benefits and support from the company

**Job Responsibilities:**
- Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
- Timely feedback on the problems existing in the process, collect and sort out problems;
- Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
- Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
- Able to adapt to shift work. / Able to adapt to long night shift work.

**Job Requirements**:

- Good logical thinking ability, able to judge the real needs of users;
- With JLPT N1/N2 and to deal with customer from who are speaking Mandarin and Japanese
- Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
- Effectively adjust communication methods and styles according to different objects;
- Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;

**Benefits**:

- Additional leave
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift

**Salary**: RM8,000.00 - RM15,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 2 years (required)

**Language**:

- Japanese (required)
- Mandarin (required)

Ability to Commute:

- Kuala Lumpur (required)


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