Ecommerce Customer Support

4 weeks ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

Position: Customer Support - Japanese
Location: Cyberjaya
Working hours: 9 AM - 12 AM (9 hours per shift including 1 hour break)
Working days: Monday to Sunday; 5 working days, 2 off days

**Salary**: RM7,000 - RM10,000

Requirement:

- Native Japanese or non-native JLPT N1 / N2
- Fresh graduate welcome to apply

**Responsibilities**:

- Manage incoming phone calls, addressing customer queries and ensuring resolution for end-users.
- Escalate priority issues in accordance with Client specifications to the immediate lead when necessary.
- Contribute insights on process changes and recommend best practices.
- Stay informed about new updates, process changes, and relevant information.
- Uphold exemplary attendance and punctuality standards.
- Undertake any ad-hoc responsibilities as assigned by the supervisor.

**Job Types**: Full-time, Permanent

**Salary**: RM7,000.00 - RM10,000.00 per month

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Rotational shift

Application Question(s):

- Do you have JLPT N1 or N2? If yes, please state.
- How long is your notice period?

**Language**:

- Japanese (required)



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