Ecommerce Customer Support
4 weeks ago
Position: Customer Support - Japanese
Location: Cyberjaya
Working hours: 9 AM - 12 AM (9 hours per shift including 1 hour break)
Working days: Monday to Sunday; 5 working days, 2 off days
**Salary**: RM7,000 - RM10,000
Requirement:
- Native Japanese or non-native JLPT N1 / N2
- Fresh graduate welcome to apply
**Responsibilities**:
- Manage incoming phone calls, addressing customer queries and ensuring resolution for end-users.
- Escalate priority issues in accordance with Client specifications to the immediate lead when necessary.
- Contribute insights on process changes and recommend best practices.
- Stay informed about new updates, process changes, and relevant information.
- Uphold exemplary attendance and punctuality standards.
- Undertake any ad-hoc responsibilities as assigned by the supervisor.
**Job Types**: Full-time, Permanent
**Salary**: RM7,000.00 - RM10,000.00 per month
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Rotational shift
Application Question(s):
- Do you have JLPT N1 or N2? If yes, please state.
- How long is your notice period?
**Language**:
- Japanese (required)
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