Customer Delivery Manager

**Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

About the opportunity Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior - To...

About the opportunity Day to day task: - Analyzing problems, deriving and communicating insights from large, complex sets of data with the assistance by Sr Manager - Work alongside the Customer Experience team on business projects - Transform big data sets into visualizations to help the team and business make the right data-informed decisions - Data...

About the opportunity **Responsibilities**: **Planning & Execution** - Accountable for the sales planning exercises, owning and driving milestones with the respective cross-functional and partnerships teams - Design and set up sales metrics and sales models based on strategic objectives - Set up Salesforce SOP by evaluating existing booking practices and...

About the opportunity WHAT YOU WILL OWN: - Ensure the highest quality of customer service to vendors - Process orders and manage relationships with hundreds of restaurants - Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses - Ensure that processes are...

**We help the world run better** **ABOUT THE TEAM** SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s RISE, PaaS and SaaS cloud and on-premise customers. We manage a variety of customer engagements in HANA...

**Duties/Responsibilities**: - Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team. - Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. - Measures team performance; communicates goals and quotas to team; encourages and motivates...

**About the role**: - Accountable for order management of all customer solution/ service orders from the receipt of valid service requests to the local hand over as per predefined milestones and meeting the targets set by the management with regards to: - Customer Satisfaction - TDD/CDD (Target/ Committed Delivery Date) and LTC (Lead Time to Connect) -...

about the role - Accountable for order management of all customer solution/ service orders from the receipt of valid service requests to the local hand over as per predefined milestones and meeting the targets set by the management with regards to: - Customer Satisfaction - TDD/CDD (Target/ Committed Delivery Date) and LTC (Lead Time to Connect) - Overdue...

We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, Malaysia, and Indonesia. With more than 1700 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers.What you will do:Manage a portfolio of existing and new projects from...

To carry out other duties which may be assigned by the Management from time to time. - Assist in hiring and training the staff of the service delivery team. - Take Ownership of major incidents to ensure coordination of resolve parties, effective communication to stakeholders and post incident review. - Maintaining positive relationship with customers. -...

About UsAt LS Retail, we pride ourselves on fostering a collaborative environment where innovation meets customer success. As a key member of our team, you will play a crucial role in ensuring our customers and partners get the most out of our solutions, while growing your own expertise in the retail software space.This IT Service Delivery Manager role is...

About the opportunity **ROLE POSITIONING AND OBJECTIVES** To possess strong knowledge of the process and has the ability to influence the riders perception of our brand. Someone who has good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and the vendors. You should not just be able to...

About the opportunity We are seeking an entrepreneurial Category Coordinator who will be responsible for supporting selected categories within foodpanda’s pandamart team. He/She will assist the Category Managers to manage product content, ensure system accuracy, promotion setup and liaise with internal and external stakeholders. This role will be based...

Role : Client Delivery Manager Location**:Malaysia Unit TA-16-1, Level 16, Tower A, Plaza 33. No.1, Jalan Kemajuan, Seksyen 13. 46200 Petaling Jaya Selangor Darul Ehsan, Malaysia **Working Hours : Mon-Thurs : 6.30AM-4PM MYT, Fri : 6.30AM-3.30PM MYT to align with Australian Business Hours** **Job Description**: KEY RESPONSIBILITIES - Client Deliver Manager...

About the job Technical Delivery Manager **Location**: Kuala Lumpur (8AM to 5PM) **Objective**: Ensure product integrity and timely delivery throughout the lifecycle. Streamline processes, manage resources, and oversee technologies to optimize operations in line with cost, quality, controls, and delivery objectives. **Key Responsibilities**: - Oversee...

About the opportunity We're in search of a self-driven **People Technology Specialist **proficient in Workday, to bolster support for foodpanda APAC. This role will be situated in either Malaysia or the Philippines and will integrate into our regional technology team. **Responsibilities**: - As part of foodpanda’s People Technology team, you will...

At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200-year-old business, we are looking for highly motivated, engaged, passionate, and driven individuals to join our team – someone who is up for the transformation challenge and excited by the significant...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

We are seeking an experienced Logistics Officer to join our team at Selinsing Gold Mine Manager Sdn. Bhd. As a key member of our logistics team, you will be responsible for ensuring the smooth operation of inbound and outbound shipments, expediting, monitoring, and planning truck collections and deliveries. You will coordinate with haulage PIC or direct with...