Logistics Delivery Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Pos Malaysia Berhad Full time

At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200-year-old business, we are looking for highly motivated, engaged, passionate, and driven individuals to join our team – someone who is up for the transformation challenge and excited by the significant opportunity it represents.

Key Responsibilities:
  • Ensure On-Time Delivery: Responsible for ensuring items are delivered to customers according to service standards and monitor daily delivery performance reports (i.e., branch clear floor report).
  • Customer Satisfaction: Responsible for handling delivery of customer complaints/feedback according to SLA standards to achieve customer satisfaction.
  • Data-Driven Decision Making: Provide complete delivery reports and data on delivery performance to the State Management and Headquarters.
  • Delivery Beat Optimization: Manage and re-evaluate the delivery beat needs, including Posmen Komuniti/Wakil Posmen Komuniti/Outsourcing beat by following the norm at Mail Delivery Centres and Poslaju Branches within the state.
Leadership and Teamwork:
  • Lead by Example: Ensure good communication within the team and other stakeholders.
  • Foster Collaboration: Develop a good rapport through consistent engagement and cordial relationships.
  • Represent Pos Malaysia: Represent Pos Malaysia as a liaison officer with the state government.
  • Mentorship: Provide leadership and guidance to subordinates.
Operational Excellence:
  • Efficient Operations: Plan and review the branch delivery capacity of the work to balance with the workload to achieve a clear floor every day.
  • Effective Distribution: Ensure distribution of volume is managed properly within the branch or within insourcing/outsourcing.
  • Safety First: Ensure all staff comply with Work Instructions/Standard Operating Procedures (SOPs), Company Policies, Acts, and Regulatory Requirements and any current instructions issued by management. Conduct spot check activities and operational audits to observe compliance level and for improvement.
  • System Availability: Ensure that the operation system (i.e., Axis/Pos Rider/DMIS etc.) is always available and there are no system failures and adhere to scanning compliance while operating process activities are being carried out at Mail Delivery Centres & Poslaju Branches.
Innovation and Continuous Improvement:
  • Identify Risks: Identify delivery risks related to operations and take corrective or preventive actions immediately to mitigate the risks.
  • Process Improvement: Review and implement continuous improvement for improving the quality of services. Promote and support initiatives through implementation of the Quality Management System (5S, QIT/ICC, ESS & ISO), whilst ensuring premises maintain a high level of cleanliness and are in proper order.

This is a super exciting time to be joining Pos Malaysia. Your contribution will help us to write the next chapter in our history.

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