Customer Delivery Manager

About the opportunity Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior - To...

About the opportunity Day to day task: - Analyzing problems, deriving and communicating insights from large, complex sets of data with the assistance by Sr Manager - Work alongside the Customer Experience team on business projects - Transform big data sets into visualizations to help the team and business make the right data-informed decisions - Data...

**Role**:Customer Delivery Manager **Timings**:Day Shift (Permanent) **Industry**:Internet / Ecommerce **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: ecommerce platform Risk Operation Customer Complain Operation- Responsible for Operational Excellence initiatives for the Clients in the...

About the opportunity **Responsibilities**: **Planning & Execution** - Accountable for the sales planning exercises, owning and driving milestones with the respective cross-functional and partnerships teams - Design and set up sales metrics and sales models based on strategic objectives - Set up Salesforce SOP by evaluating existing booking practices and...

About the opportunity WHAT YOU WILL OWN: - Ensure the highest quality of customer service to vendors - Process orders and manage relationships with hundreds of restaurants - Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses - Ensure that processes are...

**Duties/Responsibilities**: - Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team. - Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. - Measures team performance; communicates goals and quotas to team; encourages and motivates...

**About the role**: - Accountable for order management of all customer solution/ service orders from the receipt of valid service requests to the local hand over as per predefined milestones and meeting the targets set by the management with regards to: - Customer Satisfaction - TDD/CDD (Target/ Committed Delivery Date) and LTC (Lead Time to Connect) -...

about the role - Accountable for order management of all customer solution/ service orders from the receipt of valid service requests to the local hand over as per predefined milestones and meeting the targets set by the management with regards to: - Customer Satisfaction - TDD/CDD (Target/ Committed Delivery Date) and LTC (Lead Time to Connect) - Overdue...

To carry out other duties which may be assigned by the Management from time to time. - Assist in hiring and training the staff of the service delivery team. - Take Ownership of major incidents to ensure coordination of resolve parties, effective communication to stakeholders and post incident review. - Maintaining positive relationship with customers. -...

About the opportunity **ROLE POSITIONING AND OBJECTIVES** To possess strong knowledge of the process and has the ability to influence the riders perception of our brand. Someone who has good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and the vendors. You should not just be able to...

About the opportunity We are seeking an entrepreneurial Category Coordinator who will be responsible for supporting selected categories within foodpanda’s pandamart team. He/She will assist the Category Managers to manage product content, ensure system accuracy, promotion setup and liaise with internal and external stakeholders. This role will be based...

About the job Technical Delivery Manager **Location**: Kuala Lumpur (8AM to 5PM) **Objective**: Ensure product integrity and timely delivery throughout the lifecycle. Streamline processes, manage resources, and oversee technologies to optimize operations in line with cost, quality, controls, and delivery objectives. **Key Responsibilities**: - Oversee...

About the opportunity We're in search of a self-driven **People Technology Specialist **proficient in Workday, to bolster support for foodpanda APAC. This role will be situated in either Malaysia or the Philippines and will integrate into our regional technology team. **Responsibilities**: - As part of foodpanda’s People Technology team, you will...

**Location**: Kuala Lumpur (8AM to 5PM) **Objective**: Ensure product integrity and timely delivery throughout the lifecycle. Streamline processes, manage resources, and oversee technologies to optimize operations in line with cost, quality, controls, and delivery objectives. **Key Responsibilities**: Oversee the product delivery cycle from development to...

About the opportunity **ROLE POSITIONING AND OBJECTIVES**: As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request...

About the opportunity **WHAT YOU WILL OWN**: - Onboard potential foodpanda vendors on the platform via phone call & livechat - Assist the sales team on face-to-face/call training sessions with potential vendor - Provide the support to the vendors to ensure they are satisfy with foodpanda - Setting up relevant accounts for potential vendors for them to...

About the opportunity WHAT YOU WILL OWN: - Onboard potential foodpanda vendors on the platform via phone call & livechat - Assist the sales team on face-to-face/call training sessions with potential vendor - Provide the support to the vendors to ensure they are satisfy with foodpanda - Setting up relevant accounts for potential vendors for them to start...

Act as the Single Point of Contact for Delivery for the project - Manage large scale project, various vendors across domains for seamless delivery - Responsible for End to End Service Delivery for the portfolio / LOB being managed - Devise Corrective and Preventive actions for any Service Level breaches, near misses and Customer escalations - Interact with...

-Job description **Why join us?** **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...