Account Support Management

2 days ago


Kuala Lumpur, Malaysia hyperx hp direct Full time

**What an Account Support Management does at HP**:

- risk.
- Integrate technical knowledge and business understanding to create. solutions for customers.
- Resolve single
- and cross
- technology incidents independently. Work with team members to resolve unusually complex or cross
- technology incidents.
- Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
Identify additional services that could lead to future service revenue growth.
- Provide technical consulting during contract renewal discussions.
- Build and maintain strong relationship up to senior management level in assigned accounts.
- Design and deliver support solutions using specific industry knowledge and expertise.
- Assist in managing delivery of industry support solutions.
- Lead Customer Expectation management as part of escalation process.
- Lead cross-team or large programs/projects.
- Coach or guide junior consultants.
**Individuals who do well in this role at HP, usually possess**:

- Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.
- Thorough knowledge of HP products and services offerings, HP organization, competition, third party products and market trends.
- Broad knowledge of corporate organization, job, and policies.
- Comprehensive business, technical or functional knowledge at an expert level.
- Communicate tactfully with diplomacy up to senior management levels within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative).
- Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
- Provide suggestions for operational efficiencies.


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