Eコマースのカスタマーサポート

2 weeks ago


Cyberjaya, Malaysia AsiaPacTalents Full time

**Responsibilities**:

- We propose solutions to customer inquiries.
- According to the client's details, if there is a priority issue, report it to the immediate leader.
- Provide customers with information about process changes and best course of action.
- Stay up-to-date on new updates and process changes.
- Be punctual and punctual to lead by example.
- Provide exemplary customer satisfaction service
- Meet quality standards for all inquiries handled
- The day allotted for work is 9 hours of work
- Respond to inquiries while maintaining KPI targets according to agreed limits.

There is training for about one month after joining the company. Even those who do not have experience in customer support or responding to inquiries over the phone can work with peace of mind
- ** Free 20-Minute Career Counseling + Interview Tips **_

**Property**:
Cyberjaya, Malaysia.

[About us]

We are a JTK 1182C recruitment agency licensed by the Malaysian government operating in APAC (Singapore, Macau, China, Maldives).

**Appealing points**:
working hours and holidays to obtain a work visaWorking hours: 24-hour shift (8 hours + 1 hour break) Holidays: 2 days off per week Paid leave: 19 days Sick leave: 14 days During
the interview or after passing the interview, you may be reconfirmed with the HR department.

**APT support**:

- Check the contents of your resume, translate it into English
- Advice
documents required to obtain a work visa
- Provide information necessary for relocating to Malaysia
- Invitation to events to familiarize you with life in Malaysia

**Who we are looking for**:

- Japan nationality and native Japanese speaker.
- For foreigners, JLPT N1/N2 must have business-level Japanese communication skills.
- Those who are 50 years old or younger.
- Those who have graduated from a university (new graduate) or a junior college or vocational school must have at least 3 years of work experience, and those who have graduated from high school must have at least 5 years of work experience.
- Those who are able to work in Malaysia (Kuala Lumpur).
- Single Language (Japanese )
- Bilingual (Japanese + English)

**Working Hours and Days of the Week**:

- 9-18
- 11-20
- 13-22
- 15-24
- Shifts change weekly, and agents are only notified on a weekly basis.

・ Working days are Sunday ~ Saturday (2 days off per week).
- 5 working days a week (including weekends and public holidays)"

**Access**:
Public transportation near your workplace

**Allowance**:
**Native** / New graduate - RM8,000-9,000 (about 26-290,000 yen)
**Experienced** - RM9,000-10,000 (about 290,000-330,000 yen) + Transportation allowance RM500 (about 13,000 yen)
- Monthly approx. 260,000 yen ~ 330,000 yen (RM1 = approx. 33 yen)

**Foreigners**:RM6,000-7,000
- Approximately 180,000 yen ~ 210,000 yen per month

**Benefits & Benefits**:
** **・Obtain a work permit ・Health insurance, life insurance, dental, eyeglasses, medical benefits, employment support: Arrangement of short-term accommodation after entering Japan, travel expenses to Malaysia

hours: 9 a.m. ~ 6 p.m., 11 a.m. ~ 8 p.m., 1 p.m. ~ 10 p.m., 3 p.m. ~ 12 a.m. (8 hours of work + 1 hour break)

holidays:

- Annual paid leave: 10 days for the first two years, 12 days for the third and subsequent years (prorated)
- 14 days medical leave
- Bereavement leave 3

The number of working days in the event of the death of a close relative (spouse, children, parents).
- 60 consecutive days of maternity leave for female associates. Start within 30 days of the expected due date or post the due date.
- Paternity leave - 2 days of paid leave within 30 calendar days of the child's birth.

**Other**:
Document screening > Temporary interview > Second interview > Job offer
- It may take a few days to be notified of the result

**Other**:
雇用形態: 正社員

給与・報酬: RM8,000.00 - RM10,000.00 月給

学歴:

- 学士 (望ましい)


  • Project Coordinator

    7 days ago


    Cyberjaya, Selangor, Malaysia Avensys Consulting Full time

    Job Details:Project ScopeThe successful candidate will be responsible for managing multiple projects simultaneously, ensuring timely completion, high quality, and customer satisfaction.RequirementsBachelor's degree in Electrical Engineering or equivalent experience.Minimum 5 years of experience in large construction projects (E/M&E, BMS).Preferred...


  • Cyberjaya, Malaysia RF INFINITE SDN BHD Full time

    _RF Infinite are currently looking for passionate and creative _**E-Commerce Marketing**_ _to join our dynamic team!_ As an e-Commerce Marketer, you will spearhead the strategies that make online transactions possible. You will also be responsible for organizing, developing, and executing website marketing plans. Roles and Responsibilities - Create,...

  • Agent (Ft)

    4 weeks ago


    Cyberjaya, Malaysia E-infomedia Solutions Sdn Bhd Full time

    **Role**:Permanent. **Location**:Cyberjaya. **Shifts**: 24/7 (shift allowance provided). **Project**: E-commerce. **Work Mode**:Office **English Level**: - For all agents, English is not required but preferred. - For all supporting roles, Business English is required.

  • E-commerce Assistant

    11 hours ago


    Cyberjaya, Malaysia Bakez Grocer Full time

    Job Scope: - Administration and processing of online orders on E-commerce platforms such as Shopee / Lazada / TikTok / Facebook - Maintain and ensure product information such as pricing, inventory is up-to-date and accurate. - Daily monitor and reply customer inquiries appropriately across all E-commerce platforms to ensure a reliable and consistent...

  • Digital Markerting

    2 weeks ago


    Cyberjaya, Malaysia ELMEZA HOLDINGS SDN BHD Full time

    DIGITAL MARKETER **Job Description**: We are searching for young expertise to manage social media platforms such as Facebook, Instagram,Tiktok and google. This position is responsible for planning, executing, and monitoring all advertising campaigns across all digital channels for the company to achieve the monthly target and optimize ROI performance. Key...


  • Cyberjaya, Malaysia E-Content (M) Sdn Bhd Full time

    Requirements - Certificate, Diploma in Sales / Marketing / Administration - Excellent communication, interpersonal, and organizational skills. - Proficient in Microsoft Office Suite, particularly Word, Excel, and PowerPoint. - Fast leaner and motivated. - Good interpersonal and effective communication skills. - Fresh graduate with good learning attitudes is...


  • Cyberjaya, Malaysia Gadang Engineering (M) Sdn Bhd Full time

    To attend weekly progress meeting and preparation of project report with client and consultant - Manage and planning overall project - Weekly meeting with subcontractor and staff for progress reporting - Handle on interfacing with other package contractor or consultant - Review and recommend to client and consultant all necessaries submission prior to the...


  • Cyberjaya, Malaysia Career FOS Full time

    Minimum Qualification: One year experience in sales in E-Commerce experience preferred. - Able to advise sellers on their store performances effectively and strictly follow Quality Call flow process on tools pitching - Able to understand trends on sellers performance and advise sellers accordingly on the best move to gain advantage on revenue - Build Rapport...


  • Cyberjaya, Malaysia Tekrecruiters Full time

    _**Customer Service Representative, Team Leader**_—_**Japanese**_ - Motivate and strategize how the team will meet efficiency, productivity, and consistency targets. - Ability to understand the critical-to-quality (CTQ) parameters that affect the process and work on them. - Perform twice a month check-point on the analyst’s performance using scorecards...

  • Team Leaderjapanese

    3 weeks ago


    Cyberjaya, Malaysia Tekrecruiters Full time

    _**Customer Service Representative, Team Leader**_—_**Japanese**_ - Motivate and strategize how the team will meet efficiency, productivity, and consistency targets. - Ability to understand the critical-to-quality (CTQ) parameters that affect the process and work on them. - Perform twice a month check-point on the analyst’s performance using scorecards...

  • Bim Coordinator

    4 weeks ago


    Cyberjaya, Malaysia Promatrix DC Solution Sdn Bhd Full time

    To produce Building Information Modeling (**BIM**) coordinated construction documents with Level of Development **(LOD) 500** as a minimum requirement of Data center designs by utilising the 3D clash detection and make recommendations on best practices and constructability. Depending on project need, this position may be located On-Site or Off-Site. The...


  • Cyberjaya, Malaysia E-Infomedia Solution Full time

    If they have Diploma then make sure they have at least 5+ years of full time work experience. - Must have passport with minimum validity of 16 months **Salary**: RM7,000.00 - RM9,000.00 per month **Benefits**: - Opportunities for promotion Schedule: - Night shift Ability to commute/relocate: - Cyberjaya: Reliably commute or planning to relocate before...


  • Cyberjaya, Selangor, Malaysia Malaysia Digital Economy Corporation (MDEC) Full time

    Senior Executive, Onboarding and Sector SpecificThe Senior Executive, Onboarding and Sector Specific will be responsible for facilitating and supporting the implementation of the National e-Invoicing Initiative by assisting businesses and organizations in their adoption journey. This includes engaging with key stakeholders, providing onboarding support, and...


  • Cyberjaya, Malaysia Mysuri Biz Technologies Sdn Bhd Full time

    Menjadi juru gig dibawah platform gig bagi program SIP GIG oleh Perkeso - Berkemahiran menggunakan aplikasi platform atas talian - Mempunyai kemahiran dalam menganjurkan majlis dan mempunyai peralatan DJ musik - Mengendalikan majlis - Penyediaan musik di majlis hiburan Mysuri Biz Technologies an IT Marketing company under Malaysia Digital Economy...


  • Cyberjaya, Selangor, Malaysia Avensys Consulting Full time

    About the Role:Key ResponsibilitiesTake ownership of project management, from planning to execution and delivery.Attend daily site safety meetings, manage HSE documentation, and conduct site safety audits.Work in a live electrical environment with experience in permit-to-work procedures.RequirementsAdvanced/Higher/Government-Recognized Diploma in...


  • Cyberjaya, Malaysia Mysuri Biz Technologies Sdn Bhd Full time

    Responsibilities -Connecting to the brand and potential target audience across various social networking platforms. -Developing and implementing innovative social media strategies. -Creating and writing relevant content for social media posts. -Sharing all the important information and links via social media. -Working in collaboration with the Marketing...

  • Site Manager

    7 days ago


    Cyberjaya, Selangor, Malaysia Avensys Consulting Full time

    Job Summary:Key ResponsibilitiesManage projects through the full lifecycle, ensuring timely completion, high quality, and customer satisfaction.Supervise daily site activities, monitor productivity, and arrange for resources as needed.Coordinate with subcontractors, ensure adherence to documentation control procedures, and maintain good housekeeping...

  • Application Developer

    4 weeks ago


    Cyberjaya, Malaysia COMMERCE DOT COM SDN BHD Full time

    WHO ARE WE Commerce Dot Com Sdn Bhd (CDC), is an e-commerce service provider incorporated on 21 June 1999. The company has a paid-up capital of RM40,000,001. The government through the Ministry of Finance owns one golden share in the company. It was initially a joint venture between a Malaysian investment holding company, Puncak Semangat Sdn Bhd and a...

  • Application Developer

    11 hours ago


    Cyberjaya, Malaysia COMMERCE DOT COM SDN BHD Full time

    WHO ARE WE Commerce Dot Com Sdn Bhd (CDC), is an e-commerce service provider incorporated on 21 June 1999. The company has a paid-up capital of RM40,000,001. The government through the Ministry of Finance owns one golden share in the company. It was initially a joint venture between a Malaysian investment holding company, Puncak Semangat Sdn Bhd and a...

  • Ued Researcher

    11 hours ago


    Cyberjaya, Malaysia SCGS MALAYSIA SDN BHD Full time

    Job Description - As a User Researcher, you will be responsible for research goals through project management and delivery of actionable insights which integrate into Lazada's product design practice - Oversee the design and execution of usability testing for Lazada Design Studio - Conduct qualitative research through discussion guide development and...