Front Office Manager

1 week ago


Kuala Lumpur, Malaysia Ibis Styles Kuala Lumpur Fraser Business Park Full time

**Responsibilities**:

- Supervise front desk staff, including receptionists and concierge, to ensure smooth operations and exceptional service delivery.
- Develop and implement standard operating procedures (SOPs) for front office activities, including check-in/check-out procedures, guest services, and reservations.
- Monitor and manage room inventory, reservations, and occupancy rates to maximize revenue and occupancy levels.
- Foster a positive work environment, providing training, coaching, and support to front office staff.
- Handle guest complaints and inquiries promptly and effectively, striving to resolve issues to the satisfaction of guests.
- Collaborate with other departments, such as housekeeping and maintenance, to address guest needs and maintain facilities.
- Maintain accurate records of guest interactions, transactions, and complaints for reporting and analysis purposes.

**Qualifications**:

- Skills: Strong leadership abilities, excellent communication and interpersonal skills, proficiency in hotel management software.
- Education: Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Experience: Minimum of 3-5 years of experience in front desk management or hotel operations, with a proven track record of leadership and customer service excellence.
- Certifications: Certification in hotel management or hospitality is advantageous.

Pay: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Application Deadline: 03/28/2024


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