L1 Application Support

**IT Fresh Grad in Vietnam or Technical Support Experienced are Welcomed! Native Vietnamese !** Primary Job Functions as per SOW: - Provide technical phone support to customer - Use problem solving skills and product knowledge to remotely resolve Customer's technical queries in a timely manner - Activate engineer for onsite repair with part recommendation...

**DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...

**Position**:Social Media Chat Support ( Mandarin + English ) for KL Sentral, Malaysia**: - **Working Location**: KL Sentral, Malaysia - **Working Hours**: 24*7 (9 Hours Including one hour Break) - **Requirement**: Fresh Grads (Able to speak and write in Simplified and Traditional Mandarin) - **Experience **:one year experience in customer service -...

**DUTIES AND RESPONSIBILITIES**: - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes - Ensure all SLAs are met accordingly - Demonstrate a strong customer...

_**Location : KL Sentral (Nearby LRT KL Sentral)**_ - **Type : Permanent**_ - **Working Hour : 9am to 6pm**_ - **Working Days: Monday to Sunday (Rotational working days) 5 days per week 2 days off**_ **Role & Responsibilities**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build...

**DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...

Performing walk-around observations to measure office utilisation. - Follow a defined path based on the office's plans. - Application support and data collection via software on the tablet. - Availability for 2 weeks - max 9 hours a day + 0.5 for a training session and a test round on the week before the observations start. - 1 Observer will be needed for...

✨ 24/7 Contact Centre Environment with training provided ✨ Various allowances ✨Welcome fresh grad - SPM diploma degree **Responsibilities**: - **90% non-voice support**: - Respond to customers on timely manner while following standard operating procedures. - Use CRM to record case details. - Strive to achieve key performance indicators. - Ensure...

**What you will do**: - **Accounting** - In charge of the accounts payable and receivable, maintaining accurate accounting records, manage all accounting document, monitoring accounting documents from banks and client. - **Support for other functions when it’s necessary**: **Office Admin** - ensuring office is running smoothly and efficiently, liaising...

**Location: KL Sentral | On-site** **Job type: 1 year contract extendable or covert as perm** **Minimum 2 Years of experience** **Your key responsibilities** Being the strategic partner between business stakeholders and technology solution teams, you will be playing a pivotal role in the following areas: - Understand business functions, processes, and...

**1. Maintain office supplies, equipment and furniture inventories and maintenance required** - Oversee the maintenance and updating of inventory list of all supplies, equipment - and furniture at every quarter - Ensure maintenance for equipment are complied with and that general office equipment (fax, phone, photocopy machine and computers), water dispenser...

__ - Issue and distribute invoices - Process new contracts and sales - Collaborate with other departments to ensure billing accuracy - Address customer complaints and questions - Keep track of accounts receivable and transactions - Assist with customer account reconciliations - Prepare and present analytical reports - Support monthly and quarterly audits and...

**Normal Working Hour Job: 9.00AM - 6.00PM** **Working Days: Monday - Saturday** **Off Days: 2 days (Sunday Fix Off Day & 1 day rotational Off Day)** **PERMANENT ROLE !!!** **DUTIES AND RESPONSIBILITIES**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build sustainable...

**Responsibilities**: - Ensuring that all content is compliant with industry standards and best practices. - Reviewing sensitive advertisements’ contents about Pornography, Nudity, Violence, Human Trafficking, Bullying, Drugs, Alcohol, Gore, etc. - Investigate and resolve issues that are reported on social media such as requests for account support and...

**Organisational Development Consultant** **Company Overview**: Alvigor is at the forefront of organizational development and transformation, dedicated to enabling businesses to navigate change and foster growth through innovative strategies and bespoke solutions. Our multidisciplinary team, with a core focus on industrial psychology, management consulting,...

**Protege - Product Owner (PO) - Kuala Lumpur, Malaysia** Make an impact in HealthTech! Join the team at Entomo, the Product Owner (PO) as part of the Product Management Department will be instrumental in helping us achieve our ambitious growth objectives for 2023 and beyond. Entomo integrates the services of Healthcare providers seamlessly with a public...