IT Support Technician
6 months ago
**Requirements**
- IT Executive’s role is to support and maintain in-house computer systems, desktops, and peripherals
- This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance.
**Responsibility**
**Strategy & Planning**
- Accurately document instances of hardware failure, repair, installation, and removal.
- Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
- Support development and implementation of new projects and new hardware Installations.
- Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
- Aid in the development of business continuity and disaster recovery plans, maintain current knowledge of plan executable and respond to crises in accordance with business continuity and disaster recovery plans.
**Acquisition & Deployment**
- Conduct research on computer products in support of hardware and system procurement and development efforts. Evaluate and recommend hardware and software products for purchase.
- Recommend, schedule, and perform hardware, system and peripheral equipment improvements, upgrades, and repairs.
**Operational Management**
- Work with end-users to identify and deliver required service levels.
- Liaise with, and provide training and support to, end users and staff on computer operation and system.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware & software, and networking hardware products.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation hardware, software and networking software products.
- Perform on-site analysis, diagnosis, and resolution of complex hardware and system problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
- Monitor and test performance of hardware and system performance statistics and reports.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- If necessary, liaise with third-party support and IT equipment vendors.
- Work closely with Technical Team.
Pay: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Parental leave
Schedule:
- Monday to Friday
License/Certification:
- B2, D (preferred)
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