Duty Manager
7 months ago
Job Descriptions:
- Manage daily operations, ensuring the quality, standards and meeting the expectations of the customers.
- Handle complaints, settle disputes and resolve grievances and conflicts, or otherwise negotiate with others.
- Supervise staffing levels to ensure that guests service, operational needs and financial objectives are met.
- Understand the impact of department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
- Utilize interpersonal and communication skills to lead, influence, and encourage other, advocate sound financial/business decision making, demonstrates honesty/integrity and lead by example.
- Provide services that are above and beyond for customers satisfaction and retention.
- Improve services by communicating and assisting individuals to understand guests needs, providing guidance, feedback and individual coaching when needed.
- Interact with guests to obtain feedback on product quality and service levels.
- Any other duties and responsibilities as assigned by the immediate superior as and when necessary.
Job Requirements:
- Minimum Certificate, Diploma or Degree in Hotel Management, Business Studies, Administration or equivalent.
- Minimum one (1) year experience in front office in hospitality and/or hotel industry.
- Good communication skills in Mandarin, Bahasa Malaysia and English.
- Excellent leadership skills and exceptional communication skills.
- A passion for delivering exceptional levels of guests service.
Benefit:
- Attendance allowance
- Transport allowance
- Free Meal provided
- Free accommodation provided
**Job Types**: Full-time, Permanent
Pay: Up to RM4,000.00 per month
**Benefits**:
- Free parking
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
**Experience**:
- Front desk: 1 year (preferred)
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