Quality Assurance

2 weeks ago


Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Perform daily sampling tasks for audit purposes.
- Monitor, report, data analysis, feedback problems & handle necessary escalation and weekly feedback on moderation quality
- Track and monitor quality related metrics and initiate plans for corrective actions.
- Provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps.
- Cooperate with moderation teams and cross-functional teams to ensure the moderation quality is up to standard.
- Participate in and host weekly calibration sessions with relevant stakeholders to ensure consistent alignment on policy and process.
- Execute the development of quality inspection standards and continuously optimize the process and system platform.
- Review and control the execution of standard processes across Quality, Training & Policy.
- Work on ad-hoc projects as requested by leader

**Requirements**:

- Fresh graduates are welcomed.
- Experience in QA of category labeling tasks on social media platforms and/or QA of social media / livestream content moderation
- Minimum 1 years of working experience in QA or Training team, planning, or strategy role, experience in the e-commerce industry.
- Good verbal and written communication and interpersonal skills.
- Strong leadership and management skills.
- Demonstrates complex problem solving skills.


  • Quality assurance

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Time'S Group Full time

    Quality Assurance / Quality Control Specialist Quality Assurance & Control (Manufacturing, Transport & Logistics) Ensure compliance with quality assurance and quality control policies and procedures at the construction site. Conduct regular inspections and audits to verify adherence to project specifications and standards. Identify and resolve any quality...

  • Quality Assurance

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Full time

    Principal FunctionAs a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems and...

  • Quality Assurance

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Transcosmos (M) Sdn Bhd Full time

    Job Details: Will be the Subject-Matter Expert (SME) for the project assigned. Following the requirements between organization and client for all Quality Assurance related matters. Responsible for monitoring data accuracy, SOP, and Process Compliance. Prepare a report about performance results by following the Quality Assurance format. Attending or...


  • Kuala Lumpur, Malaysia G2G Full time

    **Job Scope** We are seeking a detail-oriented quality assurance specialist to be in charge developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

  • Quality assurance

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive (Mandarin Speaker) #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on...

  • Quality assurance

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on NC/CAPA.Investigate and...

  • Quality assurance

    2 months ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on NC/CAPA.Investigate and...

  • Quality assurance

    2 months ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive (Mandarin Speaker) #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on...


  • Kuala Lumpur, Malaysia Henosis Sdn Bhd Full time

    **Responsibilities**: - Conduct website testing and evaluations on websites to ensure adherence to quality standards. - Create, implement and maintain quality standards, processes and protocols. - Evaluate company website performance and ensure all is functioning and running as usual. - Conduct regular inspections on all website functions and processes. -...


  • Kuala Lumpur, Malaysia Henosis Sdn Bhd Full time

    **Responsibilities**: - Conduct website testing and evaluations on websites to ensure adherence to quality standards. - Conduct quality check on customer service to ensure adherence to standard of procedures. - Create, implement and maintain quality standards, processes and protocols. - Evaluate company website performance and ensure all is functioning and...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...


  • Kuala Lumpur, Malaysia TENBEX ENGINEERING SDN BHD Full time

    **Company Description** Tenbex Engineering Sdn. Bhd. (TESB) is an engineering company established in 2004 and based in WP. Kuala Lumpur. TESB operates in West and East Malaysia and serves as a licensed service contractor/vendor for oil companies such as PETRONAS, MURPHY, REPSOL, SHELL, and EXXON MOBIL. With a team of experienced personnel from various Oil &...

  • Quality Assurance

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Avensys consulting Full time

    JOB DESCRIPTION Quality Assurance (QA) Tester3years and above of testing experience Technical/Functional skills Testing tools usage HPQC / HPALM Daily progression reports / dashboard Able to read/write/understand XML file format will be advantage Personal skills (Soft Competencies [Core/Leadership]) Able to multitask effectively and work under project...

  • IT Quality Assurance

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Tan Chong Motor Holdings Berhad Full time

    Job SummaryAs a QA consultant, you are responsible to perform any required software testing to ensure systems are functioning as per documented requirements.Responsibilities:Perform functional tests (System Integration Test, User Acceptance Test, Automation Test)Validate features/functionality of the system as per documented business requirement.Prepare test...

  • Quality Assurance

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Principal FunctionAs a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems and...

  • Quality Assurance

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Prestige Management Services Consultant Sdn Bhd Full time

    Responsibilities: Ensure compliance with quality assurance and quality control policies and procedures at the construction site. Conduct regular inspections and audits to verify adherence to project specifications and standards. Identify and resolve any quality issues, ensuring corrective actions are implemented. Prepare and maintain QA/QC documentation and...


  • Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    **Quality Assurance**: - Develop and maintain quality assurance metrics and reporting systems. - Identify areas for improvement and recommend corrective actions to enhance service quality. - Collaborate with management to develop and implement quality improvement initiatives. - Facilitate one-on-one coaching sessions to address specific performance issues...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Spemocean Full time

    ABOUT SPEMOCEAN"Spem" is a Latin word means "hope". We believed the hope of the ocean is people, that's what we bring and that's how our brand - Spemocean is created. Our mission is to organize the world's talent who has a flying spirit in offshore and marine industry and make them universally useful and successful. While our headquarter strategically sits...

  • Quality Assurance

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Royal Selangor International Sdn Bhd Full time

    Quality Assurance (QA) InternRoyal Selangor is looking for interns to join our Quality Assurance (QA) team. Here, you will be exposed to various tasks aimed at ensuring the quality and consistency of our products. This internship spans - 6 months at our headquarters in Setapak Jaya, Kuala Lumpur.About the InternshipYou will be involved in multiple project...