Quality Assurance Executive

5 months ago


Kuala Lumpur, Malaysia WPP Success Sdn Bhd Full time

**Role Summary**:
**Key Responsibilities**:

- Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards.
- Implement and maintain Quality Assurance processes and protocols.
- Evaluate the performance of Call Center and Customer Service representatives based on established criteria.
- Provide constructive feedback to enhance performance.
- Utilize basic Excel analysis skills to review and analyze performance data.
- Prepare reports on Quality Assurance findings and performance metrics.
- Communicate effectively with different stakeholders, including Call Center representatives and management.
- Provide training and support to improve performance.
- Identify areas for improvement in Call Center and Customer Service processes.
- Collaborate with relevant teams to implement process enhancements.
- Maintain accurate records of Quality Assurance evaluations and performance data.
- Ensure compliance with documentation standards.

**Requirements**:

- Proven experience dealing with Call Center and Customer Service Performance Evaluation.
- Previous experience in Quality Assurance is highly preferred.
- Proficiency in basic Excel analysis for data review and reporting.
- Ability to communicate effectively with stakeholders.
- Proficiency in **Mandarin or Thai languages **is highly preferred.
- Detail-oriented approach to ensure accuracy in evaluations and documentation.

**Benefits**:

- Competitive basic salary + 13 Months Salary
- Housing Loan/Rental & Transportation Subsidies (RM500 + RM250)
- Attractive half-year performance bonus
- Comprehensive health, dental, and vision insurance.
- Opportunities for professional development in the rapidly evolving industry.

**How to Apply**:
**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- What is your expected salary?
- How long is your notice period?

**Language**:

- Mandarin (required)



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