Quality Assurance

**Requirements** - Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels - Strong understanding of call center operations, customer service best practices, and multi-channel support dynamics. - University education or diploma, preferably in a related...

**Job Scope** We are seeking a detail-oriented quality assurance specialist to be in charge developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on...

**Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

**Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

**Company Description** Tenbex Engineering Sdn. Bhd. (TESB) is an engineering company established in 2004 and based in WP. Kuala Lumpur. TESB operates in West and East Malaysia and serves as a licensed service contractor/vendor for oil companies such as PETRONAS, MURPHY, REPSOL, SHELL, and EXXON MOBIL. With a team of experienced personnel from various Oil &...

Quality Assurance Manager **If you are looking to excel and make a difference, take a closer look at us...** The Quality Assurance Manager who will be reporting to the Head of Process & Governance, under the Group Technology Division, is responsible to conduct independent assessment in the identified IT process area and recommend solutions with a goal to...

**Role Summary**: **Key Responsibilities**: - Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide constructive...

**Responsibilities**: - Review and assess diverse media content for quality and adherence to guidelines. - Identify and document issues in video, audio, and graphics, ensuring compliance with standards. - Conduct systematic testing to detect and report bugs, glitches, and deviations from quality parameters. - Ensure media content complies with industry...

Position Vacant : Quality Assurance Executive Location : Bukit Damansara, KL Company : D2S Resources Sdn Bhd Experience : 3 years **QUALIFICATIONS / EXPERIENCE** - 3 years of working experience in Life Insurance industry - QA experience preferred. - Any automation testing certification is an added advantage - Tertiary qualification, preferred -...

**Responsibilities**: - Ensure compliance with quality assurance and quality control policies and procedures at the construction site. - Conduct regular inspections and audits to verify adherence to project specifications and standards. - Identify and resolve any quality issues, ensuring corrective actions are implemented. - Prepare and maintain QA/QC...

Role Summary: Key responsibilities: - Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide contractive feedback to...

Job title: TQA Reporting to: Trainer Manager **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct training and refreshers. - Support and mentor new employees. - Conduct evaluations to identify areas of improvement. - Monitor, analyze & train trainees’ performance and call out any unusual trends. - Identify...

**Job Scope**: - **Quality Program Management**:Monitor and update quality and food safety programs (HACCP, HALAL, Quality Evaluation Checklist, and Food Safety procedures) to comply with company and regulatory standards. - **QA System Coordination**:Implement and manage QA systems, identify gaps, analyze issues, and make recommendations. - **Quality...

JLL supports the Whole You, personally and professionally. **Responsibilities**: Advise, guide and support managers in the implementation of Quality Assurance and Control practices both on site and within the office environment. Prepare and develop the overall project Quality Assurance Plan, and effectively monitor implementation of QA / QC guidelines and...

**JOB DESCRIPTION** - Quality Assurance (QA) Tester3years and above of testing experience - Technical/Functional skills - Testing tools usage - HPQC / HPALM - Daily progression reports / dashboard - Able to read/write/understand XML file format will be advantage - Personal skills (Soft Competencies [Core/Leadership]) - Able to multi-task effectively and work...

OverviewKrisvconsulting Services Pte Ltd is seeking a seasoned Senior Quality Assurance Specialist or Quality Engineering Lead to drive quality excellence in our software development process. The ideal candidate will possess a strong background in software testing, validation, and release management.

**Position Snapshot** **Quality Assurance Executive** Location: Nestle Distribution Centre,Sijangkang Company: Nestlé Manufacturing (M) Sdn. Bhd. Full-time Bachelor’s Degree in Food Science or any other relevant discipline At least 2 year of relevant experience **Position Summary** Leads a small team to ensure microbiological/chemical/sensory...

Job Summary As a QA consultant, you are responsible to perform any required software testing to ensure systems are functioning as per documented requirements. **Responsibilities**: Perform functional tests (System Integration Test, User Acceptance Test, Automation Test) Validate features/functionality of the system as per documented business...

Kuala Lumpur Full Time About Klook Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked...

**Key Responsibilities** - Implement quality assurance policies and procedures to ensure compliance with applicable regulations and standards. - Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on NC/CAPA. - Investigate and resolve quality issues, including...