Analyst, Quality Assurance

5 months ago


Kuala Lumpur, Malaysia Klook Full time

Kuala Lumpur
Full Time

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you will do

Manages and oversees daily operations of the In-House Quality Assurance team

Be the liaison and work closing with BPO partners on quality standard and operational related matters.

Guides the QA team members on expectations and continuous improvement

Monitors and analyzes quality parameters to generate necessary changes and solutions in coordination with customer service operations

Develops, implements and monitors the practice of quality procedures, standards and specifications to ensure compliance to company policies and standards

Identifies opportunities improvement of QA team and Customer Service Operations workflows, processes and procedures

Prepare regular management and technical reports, and provide suggestions for improvement based on analysis of data

Completes additional tasks and projects as assigned

What you'll need?

Preferably Degree qualification and above

Minimum 2 years of working experience as Quality Assurance Specialist in contact centre environment.

Having supervisory experience is an added advantage

Proficient in both Mandarin and English (both verbal and written)

Able to work shifts (including weekends, public holidays, GY)

Strong in data analysis, presentations and project management

Strong written and verbal communication skills to communicate clearly and effectively with internal and external stakeholders

Able to work both independently and collaboratively in a team environment

Keen attention to detail in completing tasks accurately and thoroughly

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.



  • Kuala Lumpur, Malaysia Ria Financial Services Full time

    Quality Assurance Analyst We are seeking a talented and motivated **QA Analyst** with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating...


  • Kuala Lumpur, Malaysia Ria Financial Services Full time

    Quality Assurance Analyst Duties - Work as QA Engineer in a distributed team with other QA Engineers. - Work with cross-functional teams. - Integrate with the QA standards and guidelines of the team. - Take part in daily meetings, groomings, retrospectives (agile) and up with the work of the team. - Identifying gaps/dependencies in the requirements in the...

  • IT Assurance Analyst

    6 months ago


    Kuala Lumpur, Malaysia Flintex Consulting Pte Ltd Full time

    **Responsibilities**: - Analyze user’s business requirements and processes into test cases. - Create and Maintain up-to-date test cases for all deployment solutions and confirm that all solutions are properly tested. - Create documentations for implementations. - Ensure standards and requirements are met through conducting quality assurance tests. -...


  • Kuala Lumpur, Malaysia Ria Full time

    We are seeking a talented and motivated **QA Analyst **with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating with developers to resolve...


  • Kuala Lumpur, Malaysia Wipro limited Full time

    **JOB DESCRIPTION**: - Meet the Minimum Skills Requirements as a monitor. - Assess the quality and accuracy of the calls monitored, including financial and compliance accuracy. - Provide feedback to the Analysts. - Provide feedback to the Trainers (as appropriate) - Implement process / analyst corrective action as required. - Generate the accuracy scores...


  • Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    **OVERALL PURPOSE OF JOB** The responsibility of the Quality Analyst performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required **DUTIES AND RESPONSIBILITIES**: - Performs quality inspection, documents findings by following...

  • Quality Analyst

    2 months ago


    Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    **ROLE**: QUALITY ANALYST **CAMPAIGN**:IEIT **DUTIES AND RESPONSIBILITIES**: 1. Monitor Technical Support Agents' transactions to ensure accuracy and adherence to documented guidelines and handling procedures. 2. Ensure that Technical Support Agents consistently deliver optimal service. 3. Provide ongoing coaching, mentoring, and development to help...


  • Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Quality Assurance

    3 months ago


    Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements** - Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels - Strong understanding of call center operations, customer service best practices, and multi-channel support dynamics. - University education or diploma, preferably in a related...


  • Kuala Lumpur, Malaysia GrowthFn Full time

    Position: Quality Analyst - Customer Service (Airlines, Ticketing, Travel & Tours) - BPO Location: Kuala Lumpur, Malaysia Joining date: Sept 1 year experience in Quality Analysis in CS is a Must Relocation costs and paper work will be catered for by Client **Position Overview**: **Responsibilities**: - Analyze customer service interactions for adherence...


  • Kuala Lumpur, Malaysia Wipro Limited Full time

    Kuala Lumpur, Malaysia - DOP - 3066299 **_Role Purpose_** - The purpose of this role is to conduct audits to ensure quality compliance within the account._ **_Do_** - **Conduct process quality audits as per plan** - _Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines_ - _For agents identified in the bottom quartile of...


  • Kuala Lumpur, Malaysia G2G Full time

    **Job Scope** We are seeking a detail-oriented quality assurance specialist to be in charge developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

  • Tiktok Shop

    6 months ago


    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's...


  • Kuala Lumpur, Malaysia Airwallex Full time

    **About Airwallex** Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business...


  • Kuala Lumpur, Malaysia Airwallex Full time

    **About Airwallex**: Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...


  • Kuala Lumpur, Malaysia TENBEX ENGINEERING SDN BHD Full time

    **Company Description** Tenbex Engineering Sdn. Bhd. (TESB) is an engineering company established in 2004 and based in WP. Kuala Lumpur. TESB operates in West and East Malaysia and serves as a licensed service contractor/vendor for oil companies such as PETRONAS, MURPHY, REPSOL, SHELL, and EXXON MOBIL. With a team of experienced personnel from various Oil &...

  • Data Quality Analyst

    5 months ago


    Kuala Lumpur, Malaysia Techtiera Sdn Bhd Full time

    **Let's talk about the role.** - Requirements Analysis: Analyze and translate business requirements into technical specifications for data migration activities. - Data Quality Assurance: Define and implement data quality standards, data cleansing methodologies, and validation. - Troubleshooting and Issue Resolution: Assist in identifying and resolving Data...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Quality Assurance Manager **If you are looking to excel and make a difference, take a closer look at us...** The Quality Assurance Manager who will be reporting to the Head of Process & Governance, under the Group Technology Division, is responsible to conduct independent assessment in the identified IT process area and recommend solutions with a goal to...