Quality Assurance Manager

2 weeks ago


Kuala Lumpur, Malaysia Hong Leong Bank Full time

Quality Assurance Manager

**If you are looking to excel and make a difference, take a closer look at us...**

The Quality Assurance Manager who will be reporting to the Head of Process & Governance, under the Group Technology Division, is responsible to conduct independent assessment in the identified IT process area and recommend solutions with a goal to work towards achieving higher compliance level, improve operational gaps and effective environment to support and add value to the business. The other key responsibilities are as detailed below:
**Key Responsibilities and Accountabilities**:
**Functional **(job responsibilities)
- Manage all aspects of planning, developing and executing quality assurance fieldwork, programs and initiatives
- Drive and facilitate division-wide quality assurance self-assessment exercise for all IT pillars, including regional entities
- Conduct planned and ad hoc compliance check to ensure adherence to internal and regulatory requirements and improve overall compliance level
- Objectively conducts independent assessment and quality inspections in ensuring that the services and deliverables meet the established set of standards and processes
- Identify pain points for improvement from people, process, technology and reporting perspective and propose recommended solutions on the operational gaps
- Work closely with stakeholders/issue owners to address the gaps and implement corrective and preventive action plan
- Assessment report provisioning
- Deliver quality assurance related awareness & provide advisory role
- Owns quality assurance framework and methodology, such as testing and sampling approach

**Organizational **(organizational responsibilities)
- Administration:

- Provide efficient administrative support functions within department & ensure accurate compilation & submission for management reporting or relevant committee meetings.
- Assist Head of Department to reduce overhead costs & meet budgeted targets.

**Jobholder requirements**:
**Education/Qualification**
- Professional IT qualification/IT degree/related degree or diploma.

**Experience/Requirements**
- At least 5 years related experience in IT with thorough understanding of IT landscape, in order to be able to conduct independent assessment on identified services and support processes
- Sound knowledge of overall IT processes and services.
- Experience and exposure in audit / compliance assessment / independent quality assessment for IT pillars, especially in Security and Infrastructure area, preferably with operations background
- Strong communication, analytical and report writing skill
- Possess minimum background in BNM RMIT

**Certification/Licensing Requirements**
- Exposure/certification in the below area is an added advantage:

- BNM RMIT
- PCI-DSS
- Swift Guidelines
- MAS TRM
- NBC TRM
- SBV Circulars
- HKMA
- ITIL
- IS27001, NIST
- PMBOK
- TOGAF
- COBIT
- Lean IT

**What's next?**

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Job ID JR0000018472



  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Businesslist seeks a highly skilled Quality Assurance Manager to oversee Incoming/Outgoing Quality Assurance, Product Quality Assurance and Quality Evaluation activities.This role is responsible for coordinating, managing and maintaining the ISO9001 and TS16949 Quality Management System. Key responsibilities include developing and maintaining an incoming...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TechTiera Corporation Full time

    At TechTiera Corporation, we are seeking a highly skilled Quality Assurance Manager to join our team. This role is ideal for an individual who is passionate about delivering high-quality products and services.About the RoleThe successful candidate will be responsible for defining the testing strategy and framework to ensure a high standard of testing and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia myNews Full time

    About the Role:MyNews is seeking a highly motivated and experienced Quality Assurance Executive to join our team. As a key member of our quality assurance department, you will be responsible for ensuring the quality of our products and services.Job Description:We are looking for a skilled professional to oversee the manufacturing process, from development to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Title: Quality Assurance ManagerA leading company, Businesslist, is seeking a seasoned Quality Assurance Manager to lead its quality management system. The ideal candidate will have a minimum of 8-10 years of experience in Quality / Engineering as an engineer or in a senior position.Key Responsibilities:Oversee the implementation and maintenance of the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung SDS Asia Pacific Pte Ltd Full time

    Job DescriptionWe are looking for an experienced Quality Control Assurance Manager to lead our quality assurance team at Samsung SDS Asia Pacific Pte Ltd. As a manager, you will be responsible for ensuring the highest standards of product quality and leading cross-functional teams to achieve business objectives.Key ResponsibilitiesTeam Leadership: Lead and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full time

    Quality Assurance Manager (Group Technology)The Quality Assurance Manager who will be reporting to the Head of Process & Governance, under the Group Technology Division, is responsible to conduct independent assessment in the identified IT process area(s) and to recommend solutions with a goal to work towards achieving higher compliance level, improve...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Full time

    We're excited to have you consider joining our team as a Software Test Engineer! At Hytech, we're passionate about delivering high-quality software solutions that meet customer and business requirements.**About the Role:**This role plays a crucial part in ensuring the delivery of high-quality software solutions that meet customer and business requirements....


  • Kuala Lumpur, Kuala Lumpur, Malaysia SBM Offshore Full time

    Job OverviewWe are seeking a highly skilled Engineering Quality Assurance Manager to join our team at SBM Offshore. In this role, you will be responsible for ensuring product technical quality, maintaining clear visibility of product design evolution during execution, and coordinating technical assurance with technical authorities.You will work closely with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tea Garden Full time

    Tea Garden WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaQuality Assurance ExecutiveThis is a full-time on-site role as a Quality Assurance Executive at Tea Garden located in WP. Kuala Lumpur. The Quality Assurance Executive will be responsible for quality control, management, auditing and ensuring food technology standards are met on a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Quality Assurance Manager page is loadedQuality Assurance ManagerApply locations HLT-Hong Leong Tower time type Full time posted on Posted Today time left to apply End Date: May 31, 2025 (30+ days left to apply) job requisition id JR0000018472If you are looking to excel and make a difference, take a closer look at us…The Quality Assurance Manager who will...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SPERTON Malaysia - Where Great People Meet Full time

    Quality Assurance JobWe are seeking a Quality Assurance Engineer to join our team at SPERTON Malaysia. As a key member of our IT department, you will be responsible for ensuring high-quality software development and delivery.Main ResponsibilitiesDevelop and implement quality assurance processes to ensure high-quality software development and delivery.Conduct...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    About the Role:As a Quality Assurance Professional at TIME's group, you will play a vital role in ensuring the highest level of customer satisfaction.Your primary responsibility will be to conduct regular audits of customer interactions, evaluating agent performance based on predefined quality assurance criteria.You will identify trends in customer feedback...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time

    Job OverviewWe are seeking a seasoned Quality Assurance Expert to join our team in Damansara office. This key role will provide support to Operational teams and insight on the outcomes of quality and controls aligned to FNZ's Quality Framework.This position supports the team through providing data on training, process, knowledge and control gaps, ensuring...

  • Quality Assurance

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Quality Assurance - Operations, MY MarketplaceShopee Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJoin to apply for the Quality Assurance - Operations, MY Marketplace role at ShopeeJob ResponsibilitiesWork with team leader to drive overall quality performance.Monitor, report and analyze both quality monitoring audits and customer satisfaction...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hydron Full time

    We are seeking a detail-oriented quality assurance specialist to be in charge developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on quality...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Malaysia Full time

    About the RoleWe are seeking a Quality Assurance Manager for Business Solutions to join our team. As a key member of our operations team, you will be responsible for ensuring the quality of our business solutions through end-to-end testing and quality assurance processes.Key ResponsibilitiesDevelop and implement comprehensive testing strategies for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hydron Full time

    We are seeking a detail-oriented quality assurance specialist to be in charge of developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on quality...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Quality Assurance Executive (Customer Service)Conduct regular audits of customer service interactions (calls, emails, chat, and other communication channels).Evaluate agent performance based on predefined quality assurance (QA) criteria.Identify trends in customer feedback and agent performance to improve service quality.Maintain accurate records of...