Trainer Quality Assurance

**JOB DESCRIPTION**: - Meet the Minimum Skills Requirements as a monitor. - Assess the quality and accuracy of the calls monitored, including financial and compliance accuracy. - Provide feedback to the Analysts. - Provide feedback to the Trainers (as appropriate) - Implement process / analyst corrective action as required. - Generate the accuracy scores...

**Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Quality assurance Quality Assurance/QA Japanese language BPO Skills BPO Operations BPO industry BPO Hiring BPO Call center Quality Analyst...

**Requirements** - Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels - Strong understanding of call center operations, customer service best practices, and multi-channel support dynamics. - University education or diploma, preferably in a related...

Vacancy: Sales Trainer (Native Indonesian) Location: Jakarta, Indonesia Shift: 24/7 Operations at least 3 years Sales Trainer experience from BPO mandatory **Job Description**: - Developing education materials - Preparing procedures and policies regarding outbound calls and appropriate agent conduct. - Scheduling and conducting training sessions on...

**Job description**: - Liaise with managers to determine training needs and schedule training sessions - Understanding the company product and designing effective training programs - Conduct seminars, workshops, individual training sessions etc. - Prepare educational material such as module summaries, PPT, videos, recordings etc. - Keep attendance and...

**Job Scope** We are seeking a detail-oriented quality assurance specialist to be in charge developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on...

**Requirements** - Minimum of 3 years of experience in a training and quality management role, ideally within contact centre or customer service environment. - Proven experience in designing and implementing training programs and quality assurance processes. - University education or diploma preferably in related discipline. - Relevant certifications in...

**Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

**Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

**Company Description** Tenbex Engineering Sdn. Bhd. (TESB) is an engineering company established in 2004 and based in WP. Kuala Lumpur. TESB operates in West and East Malaysia and serves as a licensed service contractor/vendor for oil companies such as PETRONAS, MURPHY, REPSOL, SHELL, and EXXON MOBIL. With a team of experienced personnel from various Oil &...

**Trainer Responsibilities**: - Interact with client to determine training needs and schedule training sessions. - Evaluate client’s performance to gauge where skills are lacking. - Create or innovate training programs to address skill gaps. - Develop learning framework programs/development program for the organization. - Prepare learning materials for...

**Responsibilities**: - Ensure timely resolution of escalated disputes within designated timelines. - Generate weekly project assessments highlighting key error drivers and updates. - Deliver weekly analyses based on assessment outcomes. - Conduct refresher training sessions focusing on quality improvement and updates. - Lead new workflow projects and...

Quality Assurance Manager **If you are looking to excel and make a difference, take a closer look at us...** The Quality Assurance Manager who will be reporting to the Head of Process & Governance, under the Group Technology Division, is responsible to conduct independent assessment in the identified IT process area and recommend solutions with a goal to...

**Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Quality assurance Quality Assurance/QA Japanese language BPO Skills BPO Operations BPO industry BPO Hiring BPO Call center Quality Analyst...

**Role Summary**: **Key Responsibilities**: - Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide constructive...

**Responsibilities**: - Review and assess diverse media content for quality and adherence to guidelines. - Identify and document issues in video, audio, and graphics, ensuring compliance with standards. - Conduct systematic testing to detect and report bugs, glitches, and deviations from quality parameters. - Ensure media content complies with industry...

**Responsibilities**:**Coordination of Quality Initiatives, especially in the Academic Core Area.** - Develop Annual Plan of Academic Quality Activities, including Management of Venue, Facilities, Refreshments, and Sourcing for vendors/trainers/training programmes - Implement and Coordinate Initiatives with process owners - Implement Staff Quality Awareness...

Position Vacant : Quality Assurance Executive Location : Bukit Damansara, KL Company : D2S Resources Sdn Bhd Experience : 3 years **QUALIFICATIONS / EXPERIENCE** - 3 years of working experience in Life Insurance industry - QA experience preferred. - Any automation testing certification is an added advantage - Tertiary qualification, preferred -...

**Responsibilities**: - Ensure compliance with quality assurance and quality control policies and procedures at the construction site. - Conduct regular inspections and audits to verify adherence to project specifications and standards. - Identify and resolve any quality issues, ensuring corrective actions are implemented. - Prepare and maintain QA/QC...

Role Summary: Key responsibilities: - Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide contractive feedback to...