Quality Analyst

1 week ago

Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Quality Manager

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Quality Quality assurance Quality Assurance/QA Japanese language BPO Skills BPO Operations BPO industry BPO Hiring BPO Call center Quality Analyst International BPO Quality Analyst skills
- Salary : 10k-11k MYR

Language Proficiency: English (B2 level) + Native Japanese

Location: Cyberjaya

ROLE : Quality Analyst cum Trainer

Rotational shifts

Role & Responsibilities:

- I. Trainer
- Under the guidance of the class Trainer and supervision of the local Training Manager, the

Program Ready Trainer will facilitate the training of classes as required

adult/accelerated learning techniques using a variety of training delivery modalities in a classroom
- environment
- Present training materials through classroom learning, hands on demonstrations, and supporting

activities for technical, customer service, and sales accounts
- Assist in evaluating the performance of associates using tools available such as assessments,

playbook observations, etc. to the Trainer and Training Manager
- Convey timely performance information to the Trainer and Training Manager throughout the

training process/cycle
- Responsible for achieving individual training performance metrics
- Support the transition of trainees from training to production environment, ensuring competency

levels meet business needs
- Maintain current product knowledge for each account by taking calls, attending team meetings,

and side by side observations
- Participate in Concentrix and client training sessions as required
- Ensure effective, consistent communication with managers, peers, and other resource groups,

including day-to-day informal interaction with clients.
- Assist and participate in a positive learning culture under the guidance of the Training Manager to

include identifying and communicating areas for curriculum development/enhancement
- opportunities- II. Sr. Quality Evaluator
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other
- Reports results of evaluations to appropriate Business stakeholders (Quality Leadership,

Operations, Client, Account Management, and Resource Unit partners)
- Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations,

Program Management and clients to ensure scoring consistency and best practices
- Participates in internal quality audits (e.g. periodic audits of existing processes to determine

process control and efficiencies) designed to improve overall contact quality and recommend
- changes
- Maintains strong program knowledge base; basic understanding of client products, services and/or

program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations,

Client, Account Management, and Resource Unit partners)
- Meet departmental productivity requirements (e.g. number of calls monitored per month, number
- Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including

Training) that drive Balanced Scorecards and count profitability goals- Generic & Behavioral Skills
- 1) At least 1 year experience in training facilitation and quality evaluation
- 2) Strong Communication Skills
- Must possess good English communication skills
- Will communicate with Clients, Operations Manager, DPE, Supervisors and Support staff in

English
- Liaise with client partners on a regular basis

3) Bachelor's Degree in related field from a four-year college or university with three to five years
- of relevant experience preferred
- 4) Strong communication skills, both written and verbal
- 5) Proficient in Microsoft Office
- 6) Demonstrated ability to multi-task and meet timelines on deliverables
- 7) Self-starter, sense of urgency, and works well under pressure

  • Quality Analyst

    7 days ago

    Kuala Lumpur, Malaysia Oxydata Software Full time

    About the job Quality Analyst **Role Name**: Quality Analyst **Work Location**: Malaysia(PSL office/Hybrid) **Employment Type**:FTE **About the position**: As a software QA engineer, you will define the test strategy and test cases, prepare test data, build automation testing/and conduct manual testing to assess the product quality and stability. You...

  • Quality Assurance Analyst

    5 days ago

    Kuala Lumpur, Malaysia Ria Financial Services Full time

    Quality Assurance Analyst We are seeking a talented and motivated **QA Analyst** with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating...

  • Quality Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time

    About the job Quality AnalystRole Name: Quality AnalystWork Location: Malaysia(PSL office/Hybrid)Employment Type:FTEAbout the position:As a software QA engineer, you will define the test strategy and test cases, prepare test data, build automation testing/and conduct manual testing to assess the product quality and stability. You will work with the Scrum...

  • Quality Assurance Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ria Financial Services Full time

    Quality Assurance AnalystWe are seeking a talented and motivated QA Analyst with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating with...

  • Quality Assurance Analyst

    2 months ago

    Kuala Lumpur, Malaysia Ria Full time

    We are seeking a talented and motivated **QA Analyst **with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating with developers to resolve...

  • Quality Analyst

    2 months ago

    Kuala Lumpur, Malaysia TaskUS Full time

    The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...

  • Quality Assurance Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ria Full time

    We are seeking a talented and motivated QA Analyst with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating with developers to resolve...

  • Quality Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TaskUS Full time

    The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...

  • Quality Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TaskUS Full time

    The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...

  • Quality Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...

  • Quality Analyst

    2 months ago

    Kuala Lumpur, Malaysia TaskUS Full time

    The **Quality Analyst** **(Bilingual - Mandarin & English) **is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance,...

  • Quality Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia TaskUS Full time

    The **Quality Analyst** **(Bilingual - Mandarin & English) **is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance,...

  • Quality Assurance Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    **OVERALL PURPOSE OF JOB** The responsibility of the Quality Analyst performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required **DUTIES AND RESPONSIBILITIES**: - Performs quality inspection, documents findings by following...

  • Data Quality Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Techtiera Sdn Bhd Full time

    **Let's talk about the role.** - Requirements Analysis: Analyze and translate business requirements into technical specifications for data migration activities. - Data Quality Assurance: Define and implement data quality standards, data cleansing methodologies, and validation. - Troubleshooting and Issue Resolution: Assist in identifying and resolving Data...

  • Data Quality Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Techtiera Sdn Bhd Full time

    **Responsibilities**: - Requirements Analysis: Analyze and translate business requirements into technical specifications for data migration activities. - Data Quality Assurance: Define and implement data quality standards, data cleansing methodologies, and validation. - Troubleshooting and Issue Resolution: Assist in identifying and resolving Data Quality...

  • Quality Analyst

    7 days ago

    Kuala Lumpur, Malaysia TaskUS Full time

    The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...

  • Quality Analyst

    7 days ago

    Kuala Lumpur, Malaysia TaskUS Full time

    The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...

  • Quality Analyst

    5 days ago

    Kuala Lumpur, Malaysia TaskUS Full time

    The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...

  • Quality Assurance Analyst

    2 months ago

    Kuala Lumpur, Malaysia OCBC Bank Full time

    **Quality Assurance Analyst** **-** **(**230001S6**)** - Conduct review on transaction monitoring/name screening alerts closed by transaction surveillance/name screening team ensuring adherence to the various policy, procedures, and regulatory requirements in countries where OCBC operates. - Monitor the outcome of QA work conducted and follow up on appeals...

  • Quality Assurance Analyst

    5 days ago

    Kuala Lumpur, Malaysia Ria Financial Services Full time

    Quality Assurance Analyst Duties - Work as QA Engineer in a distributed team with other QA Engineers. - Work with cross-functional teams. - Integrate with the QA standards and guidelines of the team. - Take part in daily meetings, groomings, retrospectives (agile) and up with the work of the team. - Identifying gaps/dependencies in the requirements in the...