Quality Assurance

**Requirements** - Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels - Strong understanding of call center operations, customer service best practices, and multi-channel support dynamics. - University education or diploma, preferably in a related...

**Job Scope** We are seeking a detail-oriented quality assurance specialist to be in charge developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on...

Job SummaryCognizant is seeking a highly skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will play a key role in ensuring the quality of our online content.ResponsibilitiesDevelop and implement quality assurance processesConduct regular quality checks on online contentIdentify and report quality issues and...

**Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

**Company Description** Tenbex Engineering Sdn. Bhd. (TESB) is an engineering company established in 2004 and based in WP. Kuala Lumpur. TESB operates in West and East Malaysia and serves as a licensed service contractor/vendor for oil companies such as PETRONAS, MURPHY, REPSOL, SHELL, and EXXON MOBIL. With a team of experienced personnel from various Oil &...

**Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

Job DescriptionWe are seeking a skilled Quality Assurance Specialist to join our team at AS White Global. In this role, you will be responsible for ensuring the highest level of quality in customer interactions, analyzing calls to identify areas for improvement, and providing feedback to agents and management.The ideal candidate will have 1-3 years of...

Job DescriptionThis role is for a Quality Assurance Specialist at Hexxon Development Sdn. Bhd.Job OverviewResponsibilities include ensuring high-quality construction documents and maintaining control over quality assurance processes.Key ResponsibilitiesManage, coordinate, and monitor document controllers to ensure efficient delivery of project...

We are seeking a skilled Quality Assurance professional to support our Oil and Gas projects. The successful candidate will focus on ensuring that project processes and deliverables meet quality standards and regulatory requirements.The role involves developing and implementing quality assurance processes, conducting audits, and working closely with project...

Quality Assurance DeveloperWe are seeking a highly skilled Quality Assurance Developer to join our team. As a key member of our team, you will be responsible for driving quality and ensuring the highest standards of our games. You will work closely with local and overseas development partners to create a high-quality game plan, leveraging your expertise to...

Quality Assurance Manager **If you are looking to excel and make a difference, take a closer look at us...** The Quality Assurance Manager who will be reporting to the Head of Process & Governance, under the Group Technology Division, is responsible to conduct independent assessment in the identified IT process area and recommend solutions with a goal to...

Key ResponsibilitiesWe are seeking a detail-oriented and organized Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating the quality of services provided by agents, identifying areas for improvement and developing strategies to enhance customer satisfaction.Your key...

At Telecontinent, we're committed to delivering exceptional customer experiences. As a Quality Assurance Executive, you'll play a vital role in ensuring our customer service standards are met and exceeded.Job ResponsibilitiesQuality Monitoring and Evaluation:Monitor and evaluate customer interactions across multiple channels (voice, email, chat, social...

**Responsibilities**: - Review and assess diverse media content for quality and adherence to guidelines. - Identify and document issues in video, audio, and graphics, ensuring compliance with standards. - Conduct systematic testing to detect and report bugs, glitches, and deviations from quality parameters. - Ensure media content complies with industry...

**Role Summary**: **Key Responsibilities**: - Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide constructive...

About the RoleThis is an exciting opportunity to join our team as a Quality Assurance Specialist. In this role, you will be responsible for creating and executing test cases, defect tracking and reporting. You will also have the opportunity to participate in cross-functional team meetings to provide quality assurance insights and recommendations.You will...

Quality Assurance Analyst Job DescriptionWe are looking for a highly skilled Quality Assurance Analyst to join our team at Hong Leong Bank. The successful candidate will be responsible for assisting in Data Quality Monitoring initiatives such as data quality planning, data quality measurement and identification of success factors.The ideal candidate will...

Job DescriptionWe are seeking a highly skilled Quality Assurance Expert to join our team at Verinon Technology Solution. As a QA Expert, you will play a crucial role in ensuring the quality of our software products and services.Key Responsibilities:Design and execute test plans to validate software functionality and identify defectsCollaborate with...

We are seeking a skilled Quality Assurance Specialist to join our team at Percetakan Tenaga Sdn Bhd. In this role, you will be responsible for monitoring and improving the quality of our operational processes and outputs.As a Quality Assurance Specialist, your responsibilities will include designing quality standards, inspecting materials, equipment,...

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