Trg Supervisor Asia

**Responsibilities**
- Manage a team of TRG analysists. Organize schedules and assign tasks making sure the department necessities are always covered.
- Master the existing real time compliance controls for all jurisdictions (Customer/beneficiary/transaction/corridor/country thresholds, filters and restrictions); all the existing processes and procedures and have the capacity to implement new and efficient procedures to reduce the teams workload.
- Report to the Malaysia and Asia Compliance Officer any issues or gaps identified on the existing compliance controls, as well as having the initiative to provide possible strategies to control and mitigate risks.
- Make sure the team works up to standards. Monitor and maintain close and continuous communication with the Quality Assurance representative; making sure the assessment of the team members work is accurate, following the implemented procedures and assuring the team learns from their errors and improves over time.
- Provide continues training to the team so they improve their overall compliance knowledge; they improve on how to manage difficult agent and customers; they master how to interview suspicious customers without scaring them away and avoiding tipping off; they improve on how to identify suspicious patterns in customers profiles, require the necessary and correct supporting documents to take a well measured decision and help them identify when a case must be reported as suspicious or not.
- Monitor the Quality Assurance representative testing of regulatory filters and sanction list screening. Immediately report to the Malaysia and Asia Compliance Officer if issues are identified during testing.
- Balance the team management with reviewing transactions when required in order to reduce the backlog of transaction.
- Prepare department KPIs
- Work with all Compliance teams and any necessary departments to coordinate the operational aspects of any new project and any existing or new procedure to meet the company's regulatory obligations and daily activity.
- Assist all Compliance Officer of Asia Region during regulatory inspections, internal and external audits. Undertake any other duties and responsibilities assigned by management from time to time at management prerogative.

**Qualifications**
**COMPETENCIES**
- Emotional Intelligence: Able to read people and approach everyone in the correct manner; considering the conversation topic and the individual unique characteristics.
- Teamwork & Conflict Management: Strong team player. Will always put the team before his/her personal interests. Great capacity on conflict solving, keeping a professional approach and never allowing conflict to become personal.
- Communication & Influence: Excellent communications skills. Capable of communicating in a clear, straight and concise manner.
- Culture of Progress: Results driven. Problem-solver. Work doesn't end until the task is finished.
- Flexibility/Adaptability & Managing Change: Ability to effectively work in a fast-paced, energetic team environment. Able to adapt to different cultures, work environments and schedules.
- Analytical thinking and technology oriented: Strong analytical skills. Able to find the most efficient and productive solutions avoiding unnecessary procedures. He/she must feel very comfortable amongst technology and have the capacity to manage and improve many different systems.
- Stress Resilience: Used to work through short deadlines and under pressure. Doesn't allow stress to affect his/her performance, always finds a way to reduce or work around stress peeks.
- Initiative, Innovation & Risk taking/management: Not afraid to take initiative and present innovative ideas to help improve the company. Hard working person that doesn't have to be micromanaged to make sure he/she is giving 100%. Autodidact, with a curious mind and initiative to learn on his/her own.
- Organization and planning: An enthusiastic person whose main objective is to get things done always considering attention to detail a must. With high organizational skills essential for multitasking and team management. A smart, proactive and easy-going person who makes things seem easy when complex.

**SKILLS AND ABILITIES**
- Fluent in English, written and spoken (mandatory)
- Excellent communication skills, both written and spoken
- Microsoft Excel Advanced (mandatory) Clean and efficient working, pivot tables, dashboards, charts, multiple formulas, data analytics
- Microsoft 365 (Word, Outlook, Teams, OneDrive, OneNote, Power Point, Planner)
- Technology oriented, with the ability to learn many different programs naturally

**EDUCATION**

Bachelor's degree in law, business or a related field

**WORK EXPERIENCE**

At least 5 years of proven working experience in the financial or legal sector, with a minimum of 2 years in a compliance, risk management or fraud investigation position and responsible of a team of at least 5 people.

Job ID 300000164948172