![SummitNext Technologies Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
2 weeks ago
**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.**
As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation & logistics industry.
**Position**
Customer Service Specialist (Bahasa & English Support, Work In Office)
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP.
- Provide VIP services to major customers and maintain customer relationships
**Job Requirements**
- SPM and above
- Excellent English and Malay communication skills (written, verbal, listening)
- 1-2 years of call centre experience will be an added advantage.
- Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
- Proficiency in office software and computer operation
- Ability to work in a fast-paced working environment and work under pressure
**Job Type**
- Full-time, rotational day shift, 5.5 days a week
**Job Location**
Office - Shah Alam/Petaling Jaya
**Salary**
- Basic RM2300-RM2700 per month (based on experience)
- Performance KPI (up to RM300 per month)
**Benefits**
- Salary advance access (no approval needed)
- Training Provided
- Birthday Leave
- Annual Leave
- Medical Leave
- Free Parking Space
- EPF, Socso
- Maternity leave
**Expected Start Date**:
- Immediately
**Know more about us at**:
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,300.00 - RM2,700.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Malaysia: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Bahasa (required)
- English (required)
Expected Start Date: 08/14/2023
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