Executive, Customer Experience

2 weeks ago


Ipoh, Malaysia Carsome Sdn Bhd Full time

**About You**

The responsibilities of Executive, Customer Experience is to provide our customers with exceptional services and to ensure a smooth experience journey for them.

**Your Day-to-Day**
- Ensuring a smooth customer experience journey from phone call or face to face to all the way to when the customer terminates the contract.
- Prepare daily reports to be submitted to the management.
- Registration upon customer arrival and active moving around during operation hours.
- Coaching and development of new and existing staff, transforming communications and the way they work.
- Be heavily involved in the complaints management system, answering customer enquiries and responding to complaints accordingly, and not being afraid to stand your ground.
- Building relationships with customers and key stakeholders within the business.

**Your Know-How**
- No experience is required, fresh graduates are welcomed to apply.
- Having customer service experience will be an added advantage, but not mandatory.
- Willingness to learn, responsible, obedient behavior, & good work ethics.
- Customer service-oriented mindset & likes to speak to customers.
- Able to work under pressure & able to work with minimum supervision.
- Willing to work on weekends and public holidays.
- Ability to start work immediately will be an added advantage.
- Would be an advantage if you are friendly and out spoken naturally.
- Location - Carsome Ipoh

**Salary**: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- What is your expected salary?
- How long is your notice period?


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