Helpdesk Analyst

2 weeks ago

Petaling Jaya, Malaysia Dataware Sdn Bhd Full time

**Responsibilities**:

- Logs and tracks incidents/requests from identification through resolution in incident management software.
- Communicates with other service resources involved in resolution to ensure incidents are resolved, requests are fulfilled, and the customer communication is complete.
- Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
- Documents resolutions and internal procedures & updates self-help and staff knowledge bases.
- Creates a positive customer support experience and builds strong relationships through engaged listening and understanding, problem solving, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a consummately professional attitude.
- Able to speak Thai language.
- Demonstrated ability & desire to provide first-rate customer service.
- Excellent organizational & time management skills with strong attention to detail. - Proven analytical & problem-solving skills.- One to two years working experience in a related field.
- Fresh graduate with strong work commitment is encouraged to apply.
- Career development
- Work-related reimbursement
- Dental/Medical
- Annual bonus/Increment

**Benefits**:

- EPF
- SOCSO
- Annual Leave

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