Retail Operations Manager

7 days ago


Kuala Lumpur, Malaysia FERN Full time

The operations manager's key role to oversee and manage daily operations for both production side and our online and offline retail platforms.
- Ensuring production flows, quality standard and management of orders both retail outlets and e-commerce platform
- To assist our founder to make decisions and drive efficiencies for operational activities and set strategic goals.
- Oversee customer support processes and organise them to enhance customer satisfaction
- Inventory and SKUs management
- Budget and reports management
- Oversee the operational turnover and coordination
- Supporting the team for Creative Services, Finance, Sourcing and various other partners to provide seamless support
- Develop and maintain a strong relationship with supplier vendors and many other internal departments.
- To handle events, shows and impromptu needed situations for the company

**Requirements**:

- min. of 2 years of experience in retail operations, or fashion or related field.
- Strong written and verbal communication is critical.
- Proficiency in Word, Excel, and PowerPoint is required.
- Strong team collaboration and professional maturity and ease with all levels of company management is needed.
- Problem solving and decision making skills with the analytical ability and courage to make judgment calls, which will support the field but may differ from status quo.
- Strong customer focus, good relationship with maintenance vendors/contractors, teamwork, and analysis/decision making skills.
- A great deal of adaptability and flexibility and identifying obstacles during a time of change and developing strategies to overcome those obstacles.
- Experience in fashion retail would be an advantage.
- Passionate for fashion, crafts and art

**Salary**: RM3,000.00 - RM6,000.00 per month

Supplemental pay types:

- Commission pay

COVID-19 considerations:
Must be fully vaccinated.

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- People Management: 1 year (preferred)
- Retail: 1 year (preferred)



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