Retail Operation Manager

1 week ago


Kuala Lumpur, Malaysia CLOTHIER CREATION SDN BHD Full time

Main Duties
- Responsible for day-to-day running of all retail doors, with the aim of maximizing profit and customer satisfaction
- Competent to lead from the front and manage the smooth operation of the business with the duty to coordinate operational excellence across all sectors of the brand
- Reporting on & ensuring accurate stock availability across Online and Offline platforms
- Ensure accurate and timely deliveries of inventory
- Monitor and oversee the planning and development of special operational projects such as promotions and events
- Ability to deliver insights that drive solutions and strategies
- Highly organised with the ability to work collaboratively and delegate responsibilities to others
- Overseeing each Retail roles/duties are performed to the expected standard
- Compiling findings on each department and reviewing operational standards

APW Retail
- Manage and motivate a team to increase sales and ensure efficiency
- Make key decisions about stock control
- Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews. provide or organise training and development
- Ensure standards for quality, customer service and health and safety are met
- Initiate changes to improve the business

Off-site Retail
- Planning and initiating set ups/tear downs
- Monitoring temporary headcounts in day-to-day operations and be responsible for team management tasks

Online Retail
- Work with MIS and Commercial to identify, create and execute new on-site technology to constantly evolve and improve user experience
- Monitor inventory levels
- Oversee appropriate adjustments to the site

Khoon Hooi was established in 1999, serving new luxury to women across the globe.

The label complements indulgence with its signature imaginary beading techniques and delicate feathers by professional artisans on clean cut fabrics with the finest textures and finishing. Every exquisite item is made with luxurious materials, with a strong play on unique and voluminous silhouettes.

Under the Creative Director’s direction, the label has since participated in Paris Fashion Week since 2010 at Tranoï and has won numerous awards in Malaysia and around the region.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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