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Retail Bat Analyst

1 month ago

Kuala Lumpur, Malaysia DHL Full time

We are currently seeking a **Retail BAT Analyst **to join DHL eCommerce Malaysia

The **Retail BAT (Business Acceptance Test) Analyst** will be responsible for Retail system testing, training and support Business testing for features on Retail system. The incumbent will serves as a liaison between Retail team and end users to enhance systems & processes and implement change requests. Incumbent will coordinate between local Retail teams and regional IT team to resolve and implement changes to systems. Provision of on-going support to all Retail related system end users as needed, on-going support to Master Data and maintenance as needed and support functional, business case, and system integration testing. Incumbent needs to proactively attend to key projects testing from regional team.

**Essential Duties and Responsibilities**

**Customer Service Management**
- Responsible for Retail system testing and training; create training material and test cases, provides on-going support to end users as needed
- Provide on-going support to master data and owns country master data if any; support functional, business case, and system integration testing
- Identify issues based on test results and present the findings to relevant stakeholders

**Stakeholder Management**
- Work with regional IT to ensure timely deployment of Retail systems
- Train new users on system usage
- Support local super users to identify necessary change requests to enhance the operational systems for local business**Process Management**
- Develop test cases for Malaysia base on ASPAC practice; Drive system implementation
- Ensure equipment deployed meet and comply to Retail requirement before implementation
- Perform functional, business case and system integration testing
- Identify issues and recommend solutions based on test result analysis.
- Generate the necessary test data for different stages of testing.
- Provide pre-Implementation as well as post-Implementation support (hypercare)
- Incident support, performing root cause analysis, resolution execution and escalation of unresolved incidents
- Manage and analyze the incidents, identify the problem and escalate to Project’s Team for support when required

**Team Management**
- Develop operational system training skills and deck**Partner Management**
- Provide technical support for Service Point partners in regards to daily operational activities in order to ensure consistent experience for the partners

**Desired Skills / Qualifications**
- Minimum 2 years testing experience
- Minimum 2 year in a training / supervisory role
- Minimum 2 -4 years overall business knowledge in the field (familiar with a variety of the field's concepts, practices, and procedures). Experience in deploying operational systems in Retail environment
- Logistic operational experience is preferred
- Ability to understand business processes and relate them to technical teams
- Strong oral and written communication, interpersonal skills
- Ability to work independently and as part of a team
- Experience using Quality Center/RTC for test execution, and defect management
- Experience in testing, writing end user documentation and writing SOPs
- Proficient in MS Office (MS Project, Excel, Word, PowerPoint and Visio)
- Diploma (or equivalent) or higher