Country Facilities Management Lead

6 months ago

Bayan Lepas, Malaysia JLL Full time

JLL supports the Whole You, personally and professionally.

**Job Description**:
Country Facilities Management Lead
This position is responsible and accountable to provide outstanding Service Delivery across the Country Portfolio, across all Work Dynamics functions. Ensuring activities are as safe, operationally sound, human-centric and engagement focused as possible, with team management, site operations, service contracts, sourcing, procurement, and finance underpinning high levels of stakeholder satisfaction
The key focus of this role is the ability to develop and enhance local services whilst supporting the strategic intent of regional goals and initiatives, engaging not only with the client’s real estate teams, but also other service partners, along with the lines of business and occupants as the ultimate service recipients.
The Country Facilities Management Lead is the strategic lead and senior-most point of contact for facilities management operations in-country. This role reports to the Regional Account Director and includes direct reports such as Facilities Managers (and below), Engineering Managers, and other functional roles required to deliver services in the country of operations.
Roles and Responsibilities

**The key responsibilities of this role include**:
Operations Management
Drive the delivery of all operational requirements through the Regional Account Director and reporting country team.
Develop operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the portfolio
Actively engage with the Regional Finance Manager, Regional Account Director and Engineering Lead to ensure that all site financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
Ensure data integrity of all systems across the portfolio and perform audits from time to time

Client/Stakeholder Management
Pro-actively manage and develop Client relationships, acting as a Property Management “Trusted Partner” establishing shared goals and ensuring that expected service levels are achieved
Contribute to the Annual Account Plan - aligning knowledge of Client business and driving factors with service requirements
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
Develop existing and bring in new talent and capabilities into the team
Develop an active and visible team who are highly proactive, responsive, dynamic and agile.
Build a seamless team across the various functions to support the Clients strategic goals.

Competencies
Excellent Stakeholder management, able to demonstrate the ability to engage and discuss on strategic matters and high-level operations without delving into the weeds.
Strong leadership skills - Ability to demonstrate harnessing the “hearts and minds” of teams to deliver on a vision through to execution
Able to adapt and respond in a fast-paced working environment and versatile in meeting client changing needs and requirements
Experience within relevant facilities management operational environments, able to understand Critical Infrastructure and Risk Management

Experience and Qualifications
A minimum of 10 years’ experience across Property Management, including Facilities Management, Project Management and Hospitality Services experience
An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.
Broader Experience in Asia Pacific is desired.
Strong communicator - Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener
Passion for quality - has an eye for detail to make sure the best delivery of services
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible - able to adapt to rapidly changing situations
Strongly goal-oriented - able to focus on meeting all performance targets
Is a team player - able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer

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