Duty Manager

1 week ago

Kuching, Malaysia Marriott International, Inc Full time

**Job Number** 23152453

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Kuching Hotel, 2, Jalan Padungan, Kuching, Sarawak, Malaysia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Parti

  • Duty Manager

    3 weeks ago

    Kuching, Malaysia HLH INTERNATIONAL SDN BHD Full time

    Monitor and report revenue and cash flow - Address customer issue and complaints - Team management skill - Smile at the guests whenever you are dealing with them. Make attempts to learn and use guest’s name at every opportunity - Understand and able to perform departmental standards and procedures in areas like check in and check out, room change,...

  • Duty Manager

    2 weeks ago

    Kuching, Sarawak, Malaysia HLH INTERNATIONAL SDN BHD Full time

    Monitor and report revenue and cash flow Address customer issue and complaints Team management skill Smile at the guests whenever you are dealing with them. Make attempts to learn and use guest's name at every opportunity Understand and able to perform departmental standards and procedures in areas like check in and check out, room change, reservations, cash...

  • Duty Manager

    3 weeks ago

    Kuching, Malaysia Marriott International, Inc Full time

    **Job Number** 24104136 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position directs and works with managers and employees to carry out...

  • Duty Manager

    4 weeks ago

    Kuching, Malaysia Marriott International, Inc Full time

    **Job Number** 24081799 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • Duty Manager

    1 week ago

    Kuching, Malaysia PERMATA BUMIMAS SDN BHD Full time

    Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services. DESCRIBE UR...

  • Duty Manager

    2 weeks ago

    Kuching, Sarawak, Malaysia PERMATA BUMIMAS SDN BHD Full time

    Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.DESCRIBE UR...

  • Manager On Duty

    4 weeks ago

    Kuching, Malaysia Marriott International, Inc Full time

    **หมายเลขงาน** 24081799 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia ดูบนแผนที่ **ตารางการทำงาน**...

  • Manager On Duty

    2 weeks ago

    Kuching, Sarawak, Malaysia Marriott International, Inc Full time

    **หมายเลขงาน** **ประเภทของงาน** Rooms & Guest Services Operations**สถานที่** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia ดูบนแผนที่**ตารางการทํางาน**...

  • Manager On Duty

    2 weeks ago

    Kuching, Sarawak, Malaysia Marriott International, Inc Full time

    **رقم الوظيفة** **التصنيفات** Rooms & Guest Services Operations**الموقع** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia عرض على الخريطة**الجدول الزمني** Full-Time**هل تقع في مكان بعيد؟** N**إمكانية الانتقال إلى موقع آخر؟** N**نوع...

  • Manager On Duty

    4 weeks ago

    Kuching, Malaysia Marriott International, Inc Full time

    **رقم الوظيفة** 24081799 **التصنيفات** Rooms & Guest Services Operations **الموقع** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟**...

  • Manager On Duty

    4 weeks ago

    Kuching, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24081799 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece...

  • Manager On Duty

    4 weeks ago

    Kuching, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24081799 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Management - Marriott International souscrit au principe de l’égalité...

  • Manager On Duty

    2 weeks ago

    Kuching, Sarawak, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** **Catégorie d'Emploi** Rooms & Guest Services Operations**Lieu** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia AFFICHER SUR LA CARTE**Horaire** Full-Time**Situé à distance ?** N**Mutation?** N**Type de Poste** Management- Marriott International souscrit au principe de l'égalité d'accès à l'emploi....

  • Information Assistant

    1 week ago

    Kuching, Malaysia Malaysia Airports Holdings Full time

    **Date**:7 Feb 2024 **Location**: Kuching, 13, MY, 93250 **Company**:Malaysia Airports Holdings Berhad **POSITION GENERAL SUMMARY** To assist public; agencies and airport users in the flight operations; movements and other related information via various facilities provided. **ESSENTIAL POSITION FUNCTIONS** - Assist the Information Supervisor in...

  • Aerobridge Operator

    2 weeks ago

    Kuching, Malaysia Malaysia Airports Holdings Full time

    **Date**:29 Apr 2024 **Location**: Kuching, 13, MY, 93722 **Company**:Malaysia Airports Holdings Berhad **GENERAL ** - To assist the Airport Manager and ensures that all airport activities are conducted in compliances with established policies; rules and procedures. **ESSENTIAL POSITION FUNCTION** - To assume full administrative and operational control...

  • Restaurant Manager

    4 days ago

    Kuching, Malaysia Food Journal Sdn Bhd Full time

    **Duties and Responsibility** - Maintain smooth, accurate service, positive internal and external relations, and ensure products and service are consistent with quality standards. - Overall responsible for the development/training of operations staff in order to optimize customer satisfaction, meet operational standard, drive sales and enhance profits of the...

  • Restaurant Manager

    2 weeks ago

    Kuching, Malaysia Food Journal Sdn Bhd Full time

    **Duties and Responsibility** - Maintain smooth, accurate service, positive internal and external relations, and ensure products and service are consistent with quality standards. - Overall responsible for the development/training of operations staff in order to optimize customer satisfaction, meet operational standard, drive sales and enhance profits of the...

  • Project Manager

    3 weeks ago

    Kuching, Malaysia PEMBINAAN JAYA MAJU SDN. BHD. Full time

    Scope & duties: - To responsible for overall management of the project which including planning, execution, monitoring, controlling and closing of the project; - To ensure project completed within planned time, budget, quality and clients’ expectation; - To liaise and co-ordinate with all parties involved in the project including clients, consultants,...

  • Restaurant Manager

    2 weeks ago

    Kuching, Sarawak, Malaysia Food Journal Sdn Bhd Full time

    Duties and Responsibility Maintain smooth, accurate service, positive internal and external relations, and ensure products and service are consistent with quality standards. Overall responsible for the development/training of operations staff in order to optimize customer satisfaction, meet operational standard, drive sales and enhance profits of the outlet....

  • Contract Manager

    2 weeks ago

    Kuching, Malaysia Mirecont Sdn Bhd Full time

    To review and update the management team of regulatory and contractual requirements necessary to ensure compliance. - To take lead role in coordinating actions relative to any regulatory inspection. - To maximise the commercial and social return from contracts for PM Training. - To oversee and ensure compliance with all delivery contracts entered by PM...