Duty Manager
7 months ago
**Job Number** 24081799
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Property Operations and Guest Relations Needs**
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Sends copy of MOD report to all departments on a daily basis.
- Strives to improve service performance.
- Ensures compliance with all policies, standards and procedures.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Supporting Profitability Goals**
- Understands and complies with loss prevention policies and procedures.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
**Managing the Guest Experience**
- Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
- Empowers associates to provide excellent customer service.
- Provides immediate assistance to guests as requested.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Ensures associates understand customer service expectations and parameters.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Records guest issues in the guest response tracking system.
**Assisting Human Resources Activities**
- Participates as needed in the investigation of associate and guest accidents.
- Observes service behaviors of associates and providing feedback to individuals.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures associates are cross-trained to support successfully daily operations.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to
-
Duty Manager
6 months ago
Kuching, Malaysia Marriott International, Inc Full time**Job Number** 23152453 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, 2, Jalan Padungan, Kuching, Sarawak, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...
-
Duty Manager
7 months ago
Kuching, Malaysia Marriott International, Inc Full time**Job Number** 24104136 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position directs and works with managers and employees to carry out...
-
Duty Manager
6 months ago
Kuching, Malaysia PERMATA BUMIMAS SDN BHD Full timeService managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services. DESCRIBE UR...
-
Manager On Duty
7 months ago
Kuching, Malaysia Marriott International, Inc Full time**หมายเลขงาน** 24081799 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia ดูบนแผนที่ **ตารางการทำงาน**...
-
Manager On Duty
7 months ago
Kuching, Malaysia Marriott International, Inc Full time**رقم الوظيفة** 24081799 **التصنيفات** Rooms & Guest Services Operations **الموقع** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟**...
-
Manager On Duty
7 months ago
Kuching, Malaysia Marriott International, Inc Full time**Número de Empleo** 24081799 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece...
-
Manager On Duty
7 months ago
Kuching, Malaysia Marriott International, Inc Full time**Numéro de l'Emploi** 24081799 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Management - Marriott International souscrit au principe de l’égalité...
-
Pharmacist-On-Duty
4 weeks ago
Kuching, Malaysia SEKAMA PHARMACY SDN BHD Full timeDescription: - Responsible for the day-to-day business operation of a pharmacy and executive all pharmaceutical functions. - Counsel clients on medication regiments and health conditions. - Dispense medications and recommend suitable health supplements or other products to -promote preventive care. - Provide basic health screenings and other related patient...
-
Restaurant Manager
6 months ago
Kuching, Malaysia Food Journal Sdn Bhd Full time**Duties and Responsibility** - Maintain smooth, accurate service, positive internal and external relations, and ensure products and service are consistent with quality standards. - Overall responsible for the development/training of operations staff in order to optimize customer satisfaction, meet operational standard, drive sales and enhance profits of the...
-
Project Manager
7 months ago
Kuching, Malaysia PEMBINAAN JAYA MAJU SDN. BHD. Full timeScope & duties: - To responsible for overall management of the project which including planning, execution, monitoring, controlling and closing of the project; - To ensure project completed within planned time, budget, quality and clients’ expectation; - To liaise and co-ordinate with all parties involved in the project including clients, consultants,...
-
Contract Manager
7 months ago
Kuching, Malaysia Mirecont Sdn Bhd Full timeTo review and update the management team of regulatory and contractual requirements necessary to ensure compliance. - To take lead role in coordinating actions relative to any regulatory inspection. - To maximise the commercial and social return from contracts for PM Training. - To oversee and ensure compliance with all delivery contracts entered by PM...
-
Contract Manager
7 months ago
Kuching, Malaysia Mirecont Sdn Bhd Full timeTo review and update the management team of regulatory and contractual requirements necessary to ensure compliance. - To take lead role in coordinating actions relative to any regulatory inspection. - To maximise the commercial and social return from contracts for PM Training. - To oversee and ensure compliance with all delivery contracts entered by PM...
-
Pharmacy Supervisor/manager
7 months ago
Kuching, Malaysia Medwell Pharmacy (Pharvest Sdn. Bhd.) Full time**The Position**: We’re looking for a Pharmacy Supervisor/Manager. - We are looking for individuals who are motivated to grow with our team of passionate and highly motivated professionals who empower and challenge each other to improve every day; to make a positive impact on the pharmacy industry and the healthcare landscape; to improve patient health...
-
Deputy Centre Manager
7 months ago
Kuching, Malaysia Revival Skin Lab Sdn Bhd Full time1. Manage center's daily operations and front desk duties. 2. Attend, manage and follow up on customer enquiries and request. 3. Support and assist Center Manager in all administrative works (not limited to Sales & Marketing, Finance, Data Entry, Filling, Admin, Operation Support and etc.) 4. To achieve the personal sales target assigned by the Company....
-
Centre Manager
7 months ago
Kuching, Malaysia Sunfert International Fertility Centre Sdn Bhd Full timeResponsible for all aspects of clinic operations including quality management, staff management and performance, process improvement, financial management, regulatory compliance and leadership to ensure the success of clinic’s goals and delivery of services. - To manage day to day operation operations and administration of the clinic. - Contribute to and...
-
Sales Manager
7 months ago
Kuching, Malaysia Sarawakiana Reta Sdn Bhd Full time**SALARY & PACKAGE** - At Cove 55 we offer an attractive salary package depending on experience. The package includes monthly service charge payment, meals whilst on duty and hotel uniform provided. We also offer to pay a monthly transport allowance of up to RM300 depending on your home location, or we can provide hostel accommodation. **DUTIES &...
-
Finance Manager
7 months ago
Kuching, Malaysia MacDermid Alpha Electronic Solutions Full time**Business Overview**: Element Solutions is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers' manufacturing processes in several key segments,...
-
Security Personnel
7 months ago
Kuching, Malaysia Tun Jugah Management Corporation Full timeTo perform crime prevention duties through guard and patrol duties and CCTV surveillance monitoring - To respond to emergencies and accidents - To regulate and ensure smooth traffic flow and parking - To perform dock mastering duties - Work shift duties - To response to emergency situation - To carry out security flushing at all floors and ensure that all...
-
Assistant Manager, Application Development
7 months ago
Kuching, Malaysia Agensi Pekerjaan UniTalent (Recruitment Agency) Full time**Job description** The position will be responsible for carrying out duties involving various functions of Information Technology designated by the Manager, Information Technology - mainly to lead a team of software developer and analyst programmer to support the digitalization initiatives, business processes improvement, student’s journey and...
-
Project Manager
7 months ago
Kuching, Malaysia Chun Yang Construction Sdn Bhd Full time**Requirement**: - Minimum Bachelor's Degree in Engineering (Civil) or equivalent; - Minimum of 15 years working experience in construction industry, specialised in Infrastructure and Bridge Construction Works; - Experience in Project Management and Coordination; - Good communication skills to liaise with clients and authorities; - Mastery / Knowledge of...