Assistant Manager

3 weeks ago

Kuala Lumpur, Malaysia Hyatt Place Kuala Lumpur Bukit Jalil Full time

Summary

Come and join us in our journey as we care for people so they can be their best We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features approximately 250 guestrooms, a three-meal restaurant, Large Ballroom, 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool

We are currently looking for a Lead Host - Food & Beverage to join us as we continue to embark this exciting journey with the hotel. **Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.**

This position reports to the hotel Food & Beverage Manager.

**Customer Service**
- Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay.
- Assists with Host duties and operational needs in all areas including Housekeeping and Food and Beverage.
- Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeds the corporate target.
- Maintains positive working relationships with both guest and colleague.
- Establishes a rapport with guests maintaining good customer relationships.

**Operational**
- Supervises the Hosts of the hotel.
- Acts as Manager on Duty in the absence of the Hotel Manager and General Manager.
- Ensures that minimum brand standards have been implemented.
- Trains and coaches gallery host to carry out duties with brand standards.
- Works closely with the Hotel Manager - Guest Services and other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.Maintains par stocks of all equipment and guest supplies as required.
- Warm welcome to all guests to Hyatt PlacePerforms check in and check out procedures and verify guest payment details, register the guest with the Public Security Bureau and assign a room.
- Assists each guest to become familiar with the hotel services and amenities.
- Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
- Ensures the Front of House areas are well maintained and clean at all times.
- Clears and resets counters or tables at the end of each course.
- Fully conversant with all aspects of the Rooms and Food and Beverage Computer Systems.
- Computes bill and accepts payment
- Performs the function of cashier as required.
- Verifies cash received and ensure the genuine money that has been collected.
- Verifies all credit cards presented by guest to ensure validity of the card.
- Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
- Have a thorough knowledge and understanding of all food and beverage items on the menu and have the ability to recommend Food and Beverage promotion and up sell alternatives.
- Conducts property tours for new hires and clients as necessary to assist the Sales department.
- Oversees group reservations to ensure that they are pre-assigned and pre-keyed.
- Walks through of public areas and kitchen with follow up report/checklist.
- Responsible for overseeing meeting room set up/tear down for internal and external clients.
- Responsible for overseeing E-Room and make sure all equipment are working properly.
- Inventory control of Gallery supplies and kitchen supplies
- Responds to the comments from the consumer and ensures that the relevant changes are implemented.
- Checks incoming food products and ensures that all food is in accordance with order sheets and receiving records
- Assists and monitor closely the requirements of food quality and order the food items at the right time
- Oversees FIFO (first in/first out) process with Food & Beverage
- Be familiar with all coffee, tea, beer, wine and distilled spirits knowledge and be capable to provide excellent beverage service to guests.
- Coordinates with Sales Department and follow up the food request and meeting room setup in BEO. makes sure Hosts to provide satisfied service to meeting planners and meeting guests.
- Control food costs through the proper management of food and drink inventories on daily basis and payroll expenses for both full time employees and part time casuals.

**Personnel**
- Ensures the punctuality and appearance of all Guest Service associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and

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