Customer Support Specialist

2 weeks ago

Kuala Lumpur, Malaysia Organon Full time

**The Position**

You will work with a team of around 40 professional Source to Settle (StS) colleagues in the Center delivering and managing end to end StS processes, ensuring all StS processes and transactions comply with accounting standards, policies, SOX and statutory requirements for Organon in all global regions.

**Responsibilities**:

- Oversee operations and manage activities of the corporate card program to ensure timely processing, maintain quality and take corrective action when necessary.
- Provide optimal customer service for corporate card inquiries.
- Educate cardholders regarding policies and procedures related to card usage.
- Work with all relevant parties to make sure Corporate Cards and EEM data are accurately and timely loaded into Organon reporting systems.
- Act as the Card Program Administrator which means to be familiar with all aspects of the Program, including but not limited to, billing procedures, number and status of Accounts, status of Cardholders, notice requirements, status of late payment charges and perform necessary functions in corporate card provider’s systems.
- Partner with Organon Treasury for process related to Centrally billed Accounts.
- Identify, create, implement, or update consistent training materials and SOPs related to global cards.

**Required Education, Experience and Skills**:
Education Requirement:

- Bachelor’s Degree (in Finance preferred).

Experience Required:

- 3 + years of prior experience in management of Corporate Card program (is a plus).
- Excellent analytical and communication skills, both written and oral.
- Well organized, highly motivated, process-driven and results-oriented with the ability to balance priorities, work under pressure and assume responsibility in a multi-tasking environment.
- Ability to work independently, capable of handling multiple projects and deadlines simultaneously. Strong ability to coordinate action across dispersed global workforce.
- Teamwork orientation with strong customer service and collaboration mind-set.
- Problem solving and critical thinking.
- Fluency in written and spoken English.
- Fluency in Spanish (is a plus).

Systems:

- Microsoft Office (Excel, Word, Outlook, Power Point, Teams).
- Microsoft Power BI (nice to have).
- ERP (SAP is a plus) system.
- Familiarity with ServiceNow.
- Card provider systems.
- Concur (nice to have).

**Preferred Education, Experience and Skills**:

- Deliver services in accordance with agreed Service Level, Controls and Governance.
- Administer, monitor, report on and provide guidance and support on corporate credit card program.
- Proactively create, generate, and analyze system reports to ensure compliance with corporate policy.
- Bring a process improvement focus and supporting implementation of best practices.
- Collaborate with internal and external auditors to support successful audit results.

**Secondary Job Description**

**Who We Are**:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

**Search Firm Representatives Please Read Carefully**

**Annualized Salary Range**

**Annualized Salary Range (Global)**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
**Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites**

**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R525006

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