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Customer Support Specialist
3 months ago
We are group of companies into providing access to global financial markets and a truly international team of experts.
Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value.
About the roleWe are in the period of significant growth.
Working within a supportive and challenging environment, employee development and progression is at the forefront of our working culture, so this position will offer excellent ongoing opportunities.
The functions of a customer support specialist include answering customer questions, offering answers, and introducing clients to the features and functionalities of the product.
You must be a great communicator with the capacity to gain our clients' trust to be successful in this position.
In the end, you will contribute to building our reputation as a business that provides top-notch customer assistance throughout all sales and after-sales operations.
Essential Roles and responsibilities:
- Identifying demand of the customer and assisting clients in using particular features
- Examine and report product flaws (for instance, by testing various scenarios or testing from the viewpoint of users).
- Check in with clients to make sure their technical problems are fixed
- Update our internal databases with details regarding technical problems and helpful client conversations
- Keep track of client issues and get in touch to offer support.
- Share new features and functionalities with customers.
- Collect client feedback and communicate them to our product, sales, and marketing departments.
Qualifications:
- Bachelor's degree or High School Diploma
- Exceptional Mandarin AND English language skills both written and oral is Mandatory
- Multitasking abilities & patience when handling challenging cases
- Excellent communication and problemsolving skills
- Experience using help desk software and remote support tools
- Preferably 35 Years Experienced Employee specialized in Customer Service or equivalent.
- Sales Experience will be considered as an advantage
- Experience in the Forex/Crypto/CFD industry will be considered as an advantage
- Flexible in shifting schedule
Job Types:
Full-time, Permanent
Experience:
- Financial services / Forex: 1 year (preferred)
Language:
- Mandarin Chinese (required)