Docker Support Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia ServiceRocket Full time
{"h1": "Customer Support Specialist - Docker Technologies", "p": "At ServiceRocket, we are committed to delivering exceptional customer experiences. As a Customer Support Specialist, you will be the voice of our customers, working closely with our engineering and product management teams to resolve complex technical issues and improve our products.

Your primary focus will be on providing top-tier customer support for our Docker-based solutions, utilizing advanced troubleshooting techniques to diagnose and resolve critical problems. You will also collaborate with our engineering team to identify bugs and resolve technical issues, and partner with other teams to support and assist on collaborative projects.

In addition to your technical expertise, you will possess excellent communication skills, with the ability to engage with customers in a professional and empathetic manner. You will also be comfortable working in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously.

If you are passionate about delivering exceptional customer experiences and have a strong background in Docker technologies, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Provide top-tier customer support for our Docker-based solutions
* Utilize advanced troubleshooting techniques to diagnose and resolve critical problems
* Collaborate with our engineering team to identify bugs and resolve technical issues
* Partner with other teams to support and assist on collaborative projects
* Engage with customers in a professional and empathetic manner

**Requirements:**

* Bachelor's degree or equivalent practical experience
* Minimum of 3 years enterprise technical support experience at a high-growth SaaS technology company
* Experienced with Docker products such as Docker Engine, Docker Hub, and Docker Desktop
* Strong written and verbal English communication skills
* Ability to work remotely across time zones

**Nice to Have:**

* Familiarity with Kubernetes orchestration
* Familiarity with IT automation software (CI/CD)
* Familiarity with the Go programming language
* Familiarity with REST API and web applications

**Perks:**

* Share the fruit program
* Stock options
* Health insurance
* Retirement plan/funds saving
* Career pathways program
* Generous monthly fixed allowances
* Generous PTO plus one cultural heritage and community day

**Our Selection Process:**

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have. Then you'll meet the hiring team and the executive of the area.

Becoming a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career

**Additional Information:**

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country's office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

RECRUITING FRAUD ALERT:Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email

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