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System Support Specialist

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Claritas Consulting Asia Full time
Job Title: System Support Specialist

We are seeking a highly skilled System Support Specialist to join our team at Claritas Consulting Asia. As a System Support Specialist, you will be responsible for providing technical assistance and support to our clients in the retail, F&B, and service industries.

Key Responsibilities:
  • Provide technical support to clients via phone, email, or on-site visits.
  • Troubleshoot and resolve hardware and software issues related to POS systems.
  • Collaborate with IT teams to optimize merchant experiences and ensure smooth POS operations.
  • Deliver prompt and professional support to merchants and Collaborative Partners.
  • Escalate complex issues to internal teams and follow up to ensure timely resolutions.
Requirements:
  • Bachelor's degree in computer science, information technology, or a related field.
  • 1-3 years of experience in IT support roles in the retail industry.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Knowledge of operating systems (Windows, macOS, Linux), productivity software (Microsoft Office, G Suite), and business applications.
  • Certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP), or equivalent industry certifications.
  • Strong verbal and written communication skills.
  • Experience in maintaining accurate records, creating user guides, FAQs, and knowledge base articles.
Preferred Qualifications:
  • Familiarity with cloud platforms such as Google Cloud Platform (GCP).
  • Experience with domain hosting services such as Cloudflare, Hostinger, and Exabytes.
What We Offer:
  • Insurance coverage for life and medical insurance.
  • Flexi and casual work environment.
  • Happiness = Productivity: Get paid to work & have fun with snacks.
  • Additional benefits for you on office carpark, dental & optical subsidy.
About Us:

Claritas Consulting Asia is a leading provider of cloud business platforms for CRM, E-commerce & Contact Center. We have over 10 years of experience and serve 600+ customer success stories across South East Asia.